Walmart Cap Team Associate- Job Description, their Duties, and Salary

Introduction 

Walmart can provide you with amazing job opportunities, one of which is the Walmart Cap team associate job. In this article, we will tell you about the duties and responsibilities of a Walmart cap team associate and how much you can earn in this role. We will also look into the essential requirements to take up this job. So, this article is all about Walmart Cap Team Associate Job.

The detailed job description of Walmart cap team associate 

Before looking into the detailed list of duties of Walmart Cap team associates, let’s understand what Cap is. CAP refers to the Customer Availability process. CAP includes the provision of excellent customer service, ensuring that the goods that the customer will buy are in proper condition and making as memorable as possible the experience of the clients. 

Therefore a Walmart Cap team associate has to establish and maintain the Walmart inventory for customers. It includes a range of duties from listing the right price tag to ensuring proper maintenance. Besides this, he has to perform various other duties as listed below: 

1. He has to pick various merchandise based on binning. 
2. He has to use an inventory management system to keep the inventory of different goods ready. 
3. A Walmart team associate must also complete the bin audits timely and properly. 
4. Must check the shelf capacities and keep them updated. 
5. Another crucial responsibility is to present the goods impressively. For this, he will display the goods on a rotational basis and ensure that the displayed product is in full stock. 
6. He has to ensure that no product is expired or damaged. He must therefore do regular inspection and replace such damaged or expired goods timely. 
7. A Walmart associate must ensure proper cleanliness and neatness of the store. 
8. The organization of the department in a proper manner is also his duty. So, he will ensure that the stocks are timely received and organized in various departments. 
9. Another crucial aspect of the job duties of a Walmart team associate is to update the price tags regularly. The labeling should be done appropriately to avoid any discrepancy. 
10. Sometimes certain goods in the store are fragile and perishable and therefore require a great amount of care on the part of the cap team associate. 
11. The maintenance and the organization of the backroom is also an essential task. 
12. He must acknowledge the customer’s needs and help them in every possible way to provide perfect customer service. He might also need to assist the customer in making the right purchasing decision. If a customer is not able to find any merchandise, the associate will come forward for assistance. 
13. The overall responsibility of the Walmart team associate is to ensure that the store environment is customer friendly and they can shop safely. 
14. In all the duties that he performs, he has to take care of the Walmart policies, ethics, integrity, standards, and procedures, strictly. 
15. The Walmart team associate needs to work in different environments. The temperature can be cool, hot, rainy, etc. 
16. He might also be required to work overnight or different shifts. 

Crucial inventory related duties of the Walmart CAP team associate: 

1. The maintenance and all crucial aspects of the inventory in the Walmart store are ensured by the Walmart CAP team associate. 
2. He has to be vigilant regarding the deficient stocks of any product. 
3. To store and sell the inventory of Walmart store, the associate has to formulate an ideal plan and undertake a systematic approach. 
4. He must ensure that the appropriate amount of stock is present in the store. The checking of the products for timely delivery and the right cost is also his responsibility. 
5. While signing the merchandise delivery paper, he must pay close attention to the price of the goods and the quantity. 
6. The warehouse equipment should be utilized appropriately and effectively. 
7. To maintain accurate inventory, he takes the help of an inventory management system and binning technique. 

Organizational and cleanliness duties that a Walmart CAP team associate has to perform: 

1. Proper organization of the merchandise on various shelves is vital for the smooth functioning of the store and a Walmart CAP team associate has to ensure the same. 
2. Under organizational duties, he will pick up the right products for display and impressively present them. The ultimate aim is to attract customers and maximize sales. 
3. From the shelves layout to the floor layout, he has to be vigilant about every aspect of the store. 
4. He is also responsible for the cleanliness of the Walmart store. 
5. He must see if the backroom is properly cleaned and the company policy and cleaning guidelines are kept in mind or not. 
6. All cleaning-related jobs that he undertakes must necessarily comply with Walmart’s safety, operating, and cleaning procedures. 
7. He might also require some appropriate equipment to ensure the cleanliness of the store. 

Duties of a Walmart CAP associate towards the customer: 

1. Firstly and most importantly, a CAP Team associate working in Walmart has to ensure that the customers get an enjoyable shopping experience in the store. 
2. For this, he will design the layout of shelves in such a way that most demanded products are easy to reach. 
3. To ensure that customers leave happily from the store, the CAP team associate will critically analyze their behavior. To understand the customer behavior in-depth, he will consider various factors like which merchandise is bought the maximum, how customers reacted to various triggers like discounts, what was their experience and reviews about the store, etc. 
4. In this way, he will formulate a correlation between customer buying habits. By analyzing this trend, he can plan the ideal strategy for the store. 
5. He will also ensure the friendly behavior of the fellow staff towards the customer. 
6. Besides all this, he has to assist the customers in their purchasing decisions and solve their queries. 
7. To ensure excellent customer service, he will work closely with the manager, co-workers, business vendors, and other crucial stakeholders. 

Besides, all the above-mentioned duties, a Walmart Cap team associate might also be asked to do some additional tasks if assigned by a senior. 

The skills and qualifications required for becoming a Walmart CAP team associate: 

1. Excellent verbal and communication skills: One can’t imagine this job without good communication skills. Since the Walmart CAP team associate has to assist the customers, he needs to have good verbal skills. 
2. Strong interpersonal skills and listening skills: The Walmart CAP team associate must be able to work well with his fellow companions. For this, he has to be sometimes authoritative and sometimes flexible, depending on the situation. He must listen to the views of his fellow workers and junior staff and formulate the plan accordingly. 
3. Good teamwork skills: A person applying for this job must be able to appreciate the other person’s suggestions and views. If he does not possess teamwork skills, he will find it hard to sustain in this job. 
4. Time management skills: We saw how a Walmart CAP team associate has to perform various duties. Therefore he needs to have excellent time management skills to sail through the pressure and manage everything effectively. 
5. Decision-making skill: As the job requires constant decision-making, a candidate applying for this job must possess good decision-making skills. He has to analyze the situation and formulate an ideal policy for the department. He might also need to suggest some good ideas on how to attract customers and ensure maximum customer satisfaction. 
6. Detail-orientedness approach and organizational skills: A candidate for the post of Walmart Team associate must pay attention to minute details to take effective decisions. As cleanliness and organizational duties are a crucial part of his job profile, he must have a detail-oriented approach. He must properly organize the various sections of the store to make them accessible to the customers. 
7. Ability to provide good customer service: as is evident from the various duties listed above, the gist of the Walmart team associate job is excellent customer service. Therefore the company would appreciate a candidate who has prior experience in providing excellent customer service. 
8. Physical strength and stamina: You will also require a great deal of physical strength and stamina to withstand this job. This is because the job requires a lot of movement and you need to attend to a variety of things simultaneously. Therefore one must have the physical strength to handle the pressure and keep a 360-degree approach towards the work in the department. 

Also, you will require this strength to perform the tasks through various hand tools and pieces of equipment. 

Educational qualifications: one must have completed High school and possess a diploma to apply for the job of Walmart Cap team associate. You must be at least sixteen years old to take up this job. 

You must also be proficient with the application of computer software to use the inventory management system properly. 

Expected salary and other benefits for a Walmart team associate: 

A person working as a Walmart cap team associate can earn an annual salary of almost 27238 USD. The other benefits that a Walmart cap team associate can expect are:

1. Health insurance 
2. Vision insurance 
3. Dental insurance. 
4. Paid leaves and the day off. 
5. Parental leave (if you are becoming a parent, you can take a leave) 
6. Flexibility in working hours. 
7. Retirement plan. 

The company will pay you every alternate week according to the hours you have worked. 

Final words: 

Walmart, a world-class retail company, provides you with an amazing opportunity to work as a Walmart CAP team associate. The associate has to perform various responsibilities, the primary being customer satisfaction. He has to handle the inventory in the best possible manner. To perform his tasks efficiently, he must demonstrate various organizational, presentational, communicational skills in this job. In this article, we provided a detailed list of duties and requirements for applying as a Walmart Cap team associate. So now you can understand the job role and apply accordingly. 

FAQs (Frequently Asked Questions): 

Ques 1: what’s the overall hiring process of Walmart? 

Ans: Walmart invites online applications for various jobs. The application form can be checked and filled at the Walmart careers website. Once you have logged in with a password account, you will fill in all the details, asked in the form. Then there’s a job assessment test where your response to various circumstances is checked. Based on the score you are divided into Tier 1 or Tier 2 candidates. You must note that Tier 1 is preferred over tier 2. 

The selected candidates are then called for an interview round. There are two interview rounds and you will sit in the second interview only if you cleared the first one. You will face tricky questions in the second interview. Then the company will hire a few candidates and called for orientation. 

Ques 2: How’s the working environment of Walmart? 

Ans: according to the employees working in Walmart, you might need to deal with various managers and supervisors. You can expect both arrogant and flexible bosses. So be prepared in advance. As far as the customers are concerned, again there are two kinds: sweet and arrogant. But no matter how harsh the customer is, you have to deal patiently and behave properly. 

The best part about the work environment in Walmart is that the people are from different backgrounds and you get great exposure. The company is also concerned about employees’ well-being. So you can expect several long-term benefits like retirement plans in the company. Lastly, you have to be in uniform all the time, and casuals are not allowed. 

Ques 3: what are some of the commonly asked interview questions at Walmart? 

Ans: Walmart interview questions are a mix of general and situation-based questions. General questions are based on your introduction, strengths, and weaknesses, why should the company hire you, your prior experience, etc. Some of the commonly asked situation based questions are: 

1. If you are facing issues with an angry or upset customer, how would you resolve them? 
2. How can we move ahead of our competitors? 
3. The salary that you expect for the job etc. 

Ques 4: What is the minimum age to work with Walmart? 

Ans: The minimum age requirement is sixteen years. But some high-level jobs might require candidates aged eighteen years or more.