Knowing that you want to be a Fulfillment specialist is a good start as you know in which direction you want to go. Nevertheless, before embarking on the journey to become a fulfillment specialist, you must do some research on it. We will discuss Fulfillment Specialists Job Description here.
To guide you in your research, we will give you information about the job description. A fulfillment specialist plays an important role in the operation warehouse. They are the ones who are in charge of the sales order. Fulfillment specialists are the ones who are responsible for receiving orders and fulfilling the orders as quickly as possible.
Besides, they are the ones who are responsible for the invoice of a warehouse. Once they receive order information, they need to make sure that they find the correct products in the warehouse and deliver them to clients. They also need to have good time management as once they pack and ships the good; they need to make sure that the package is damage-free during the delivery. Also, if ever they foresee a problem, they must inform their superiors, respond to phone calls, and keep track of delivery by using software to work more efficiently.
To become an actual fulfillment specialist, having a GED certificate or high school diploma is enough. Besides, they make an average of $12.9 per hour, making a total of $26842 per year. Nevertheless, there is a certain requirement that you need to know for that we will dive into more detail below.
Steps to become a fulfillment specialist!
- Step 1-Education
Deciding to become a fulfillment specialist involves education. So, it would help if you considered what level of education is required. It has been determined that most people applying for this job position have a bachelor’s degree. Besides, there are even employees who have masters and is a fulfillment specialist. Therefore, one can see that although only a high school diploma or a GED certificate is enough to become a fulfillment specialist, it seems that it is applicable for degree and master holder.
- Step 2–Choosing the right major!
When researching fulfillment specialists, it is essential to decide to choose the right major. The most common major that is likely to appear is those who have degrees or associate degree degrees. Besides, another degree that seems to occur frequently includes their high school diploma or diploma degrees in their curriculum vitae.
- Step 3-Get work experience.
To have the right level of education when applying for the role, a fulfillment specialist is not enough. You need well to have some previous working experiences. It does not necessarily need to be in the same field; it could be something else, such as customer representatives. Besides, there is another role such as cashier or sales associate that can help you become a fulfillment specialist.
How much money does a fulfillment specialist Make?
As per Salary.com, the average fulfillment specialist pay in the United States as of 27 May 2021 is around $35882. The salary ranges from $29354 to $44749, depending on the level of education, certifications, and work experiences.
Fulfillment Specialists Job Description
As mentioned earlier, a fulfillment specialist works in a warehouse where his/her main responsibilities are to prepare and take orders. Besides, they are in charge of receiving invoices and orders, which involve taking care of their customers’ needs. The fulfillment specialist is constantly engaged in loading and unloading deliveries, locating and taking orders from specific sectors, keeping track of the inventory of products, and plan strategies to improve order fulfillment procedures. Moreover, a fulfillment specialist needs to keep good communication with the other staff when administering its rules and regulations. Some examples of responsibilities undertaken by fulfillment specialist which employer look for are:
- Maintain inventory and address technical issues until they are resolved.
- Process and route all EDI orders that come in.
- Assist with data collection for SOX audits, both internal and external
- Assist clients with Google SEO for their websites.
- For freight and logistic shipments, send and organize BOLs and paperwork.
- Provide training in departmental procedures to reduce errors and ensure correct billing to clients.
- Use WMS to process customer orders and ensure correctness.
- Ensure that shipments are accompanied by a BOL, a certificate of origin, and a waybill.
- Use EDI to receive, enter, process, and dispatch large merchant orders.
- Enter new products into the warehouse management system (WMS).
- Use an RF scanning gun to generate daily reports, do daily cycle counts, and investigate any inventory inconsistencies that arise.
- Assist other members of the FC team in any way that FC management and supervisors see appropriate.
- Add new inventory orders to the AS400 database.
- Track inventory and plan shipments using the AS400 system.
- Provide appropriate input to management to enhance processes, procedures, inventory management, and general efficiency.
- Take charge of your TDR training and responsibilities.
- Perform TDR on incoming trailers at the dock.
- Assist with training for inbound, outgoing, and ICQA departments on stowing, picking, and single bin counts.
- Enter purchases in the POS and process debit/credit and cash payments to complete sales transactions.
- Check order details for consistency, accuracy, and compliance with SOX and ISO standards.
- Use FedEx, DHL, and other independent carriers to pull and process orders for dispatch.
- Using the RF gun, stock, scan and locate specific products in the warehouse (electronic scanner).
- Promote product fulfillment and the FC’s success by using innovative problem solving and analytical thinking.
- Respond to clients’ concerns about online booking products, provide telephone technical support, and troubleshoot any issues.
Some skills required to become a fulfillment specialist:
- Communication Skills
- Analyzing Skills
- Problem-solving Skills
- Written Communication Skills
- Basic Math Skills
- Advanced Excel Skills
- Advanced Computer Skills with MS Office and Inventory Management Systems
Interview Questions for the Role of Fulfillment Specialist
Knowing the duties, skills required, level of education and salary are important before deciding to pursue a career. Nevertheless, it is essential to know what type of questions are usually asked during an interview after getting that information. So below, there will some questions that are frequently asked.
- Describe a situation when you were faced with an unpleasant individual and how you coped with it.
- Tell me about a recent instance in which you used your hands to complete a task.
- Tell us about a time when you prepared documentation to route items.
- Give an example of a period when you were faced with the necessity to gather information from various sources. What were the criteria you used to assess whether the material was relevant or not?
- How do you stay in shape so that you can accomplish the physical activities that are required at work?
- Describe how you plan, organize, and prioritize your work.
- Describe a time when you successfully communicated a tough piece of information. (Confirm if the candidate has good communication skills.)
- Tell us about a time when your meticulous attention to detail and thoroughness benefited your previous employer.
- Give an example of when you went above and beyond the call of duty. (In response to your inquiries, look for responses that demonstrate the candidate’s dependability.)
- Describe an instance when you created your own method of accomplishing things or were self-motivated to complete a significant assignment.
- Give an example of a good way to work with a lot of data or information. What impact has your strategy had on your business?
- How do you strike a balance between teamwork and autonomous thinking? Please give an example.
- Give an example of a period when your ethics were called into question.
- Describe a time when you met with representatives from a business to resolve a problem effectively.
- What variables do you examine while deciding on material transport methods? Share a personal story.
- Tell me about a moment when you analyzed data and evaluated results to find the best solution to a problem.
- Tell me about a time when your patience was put to the test. What strategies did you use to keep your emotions in check?
- Provide an example of how you successfully kept stock inventory.
- Tell about a time when you willingly accepted new tasks or tasks. How did you manage to meet all of these obligations’ demands? (Confirm that the candidate is a self-starter who can show initiative.)
- Tell me about a moment when you were monitoring or reviewing data and saw a problem. What was your reaction?
How to build your resume?
Now that you have all the information needed for the position of fulfillment specialist, you need to start preparing your resume. For that, you can click the link below, where you will find various samples to guide you.