Do you need help preparing for a hotel interview? Sure, you’re well-dressed and well-groomed, but are you prepared to impress the interviewer? In this post, we’ve compiled a list of 10 often asked hotel interview questions, along with advice on how to respond appropriately. It’s even better if you have a pen and paper on hand to take down notes to assist you to build on what you’ve learned from this post if you’re a novice. The simplest way to ace hotel interviews is to become familiar with the sorts of questions that may be asked.
Now we’ll guide you through 10 popular hotel interview questions, along with advice on how to respond successfully and efficiently. Let’s get started.
10 popular hotel interview questions
- What sparked your interest in this position?
This is without a doubt one of the most often asked hotel interview questions by new graduates. The employer is more interested in your passion than in the specifics. The response will reveal whether you are a quick learner who is eager and has a good mindset. For starters, the hotel would like to hire someone who is truly interested in working there long-term. It’s critical to understand the intangibles in this situation. The rehearsed responses about professional growth, improved prospects, and so on don’t work in your favor. Demonstrate your passion, as well as your knowledge of your hotel’s culture and potential contributions.
Sample answer: I’ve wanted to work in a hotel since I graduated from high school, so this vacancy piqued my attention. As you can see from my CV, I’ve worked in a variety of front-of-house positions, and I think I have the necessary experience and abilities to apply for this position.
- Have you ever worked in a hotel?
Yes, the hotel manager has already seen your CV, and if you’re a new graduate, he or she is aware that you just have the industrial experience to show for it. In a word, they want to hear from you about how you can maximize the value of whatever experience you have. Regardless of the position for which you are being interviewed, this is one of the most typical hotel interview questions. Mention that, while you have not worked in a hotel, you have obtained some restaurant experience as an intern or as a new employee. Then, in response to this question, tell briefly how you felt at ease throughout your internship and what makes your brief experience remarkable. The recruiter will notice your hospitality abilities if you grin a few times when answering this question.
Sample answer: I’ve never worked in a hotel before, although I did work as a server for two years at a downtown restaurant. It was quite busy, and because it was a four-star hotel, we had to be well-dressed and offer excellent service at all times. I feel I am now acclimated to working front-of-house and with customers as a result of this experience. I’ve never worked in a hotel before, although I did work as a waiter at a downtown restaurant for two years. It was extremely busy, and because it was a four-star hotel, we had to always be well-dressed and provide good service.
- Have you ever dealt with a grumpy or unpleasant customer? If so, what steps did you take to deal with the situation?
Every hotel company revolves around customer service, and you will undoubtedly encounter angry, disgruntled, or demanding guests. Telling the recruiter how you’ll transform the disgruntled client into a repeat customer is the key. The most essential success aspect in the hotel sector is service. The recruiter is hoping to understand how you manage pressure and how you can use the circumstance to your advantage by asking this question. When dealing with a challenging issue, you’ll need a lot of persuasion skills and an optimistic mindset. This question assesses your soft talents, including those you now have and those you can develop in the future. When it comes to disgruntled consumers, the hotel business has plenty of instances. So, the interviewer wants to hear what you learned from the event where you had a very tough customer. If you haven’t encountered such a circumstance yet, as a hotel management newcomer, you should not be scared to speak out. Simply claim that there is no such occurrence worthy of notice. However, you must back up your answer with an example of someone else dealing with a dissatisfied client and what you learned from that experience. A detailed description of the situation would certainly win you some brownie points. Simply put, the question is about how you manage a difficult circumstance in whatever form it is posed.
Sample answer: A customer was dissatisfied with the steak he had ordered when I worked at a restaurant. He was dissatisfied with the way it had been prepared and criticized me when he summoned me. I maintained my composure and listened to what he had to say before offering him two options: return the item to the kitchen or give him something else to eat. He asked that I return it, and I did so. I then requested that the chef prepare another steak according to the customer’s preferences and brought it out. The customer was happy with the changes and expressed gratitude for going above and beyond.
- In one, two, or five years, where do you see yourself?
One of the most popular hotel interview questions, which might make or break your interview, is as follows. This is one of the most commonly asked questions in modern hotel interviews. You should preferably consider yourself as having advanced through the ranks after around five years of working there. This question, which is asked throughout the majority of hotel interviews, is intended to gauge your objectives about your stability. This issue becomes considerably more important if you have been a job hopper. It’s important that you and your recruiter be fully honest with one other once again. Don’t just say that this is your ideal job and that you’ll be there for the next ten years. Also, never say, “I want to be in your chair in five years.” This is an answer that has been delivered millions of times before, and it will most likely bore your recruiter to tears. As a result, please be genuine. People in the hotel sector transfer employment far too frequently, making it one of the most churned industries. As a result, if you can demonstrate your steadiness when answering this question, you will almost certainly advance to the following round. This is most likely a make-or-break question in hotel sector employment interviews.
Sample answer: I’m thinking of going into hotel management. One day, I’d like to transfer to various hotels throughout the world in order to get experience in other nations.
- What drew you to this particular hotel?
This is undoubtedly one of the most common hotel interview questions for freshers. The employer is more interested in your passion than in the specifics. The response will reveal whether you are a quick learner who is eager and has a good mindset. For starters, the hotel would like to hire someone who is truly interested in working there long-term. It’s critical to understand the intangibles in this situation. The rehearsed responses about professional growth, improved prospects, and so on don’t work in your favor. Demonstrate your passion, as well as your knowledge of your hotel’s culture and potential contributions.
Sample answer: Because Hilton is such a well-known name, I was really intrigued about applying for the position. I’ve stayed at the Hilton hotel in London several times and have always liked my stay; I value the high level of service it provides.
- Have you visited the webpage of our hotel? What are your thoughts?
A growing number of hotels are putting up efforts to develop useful websites. Customers may use hotel websites to reserve rooms as well as promote the hotel. They must be faultless in every way. Your interviewer will most likely utilize this question to determine if you went out of your way to seek them online and spent time perusing the site. It’s a good idea to prepare a list of what you liked and didn’t like if you’re asked this question.
Sample answer: I like the way the hotel is displayed on the internet; the accessible films were excellent selling points, and the FAQs provided a wealth of information. The booking form is the only thing I would advise altering. It appears to be rather old and is quite lengthy.
- How do you feel about working night shifts?
Because hotels are open 24 hours a day, their employees are required to perform night shifts. Hotel employees must be present to assist visitors, conduct check-ins and check-outs, and guarantee that the hotel runs properly. It’s critical that you demonstrate your availability.
Sample answer: Yes, I’m willing to work late shifts. What is the usual norm for working night shifts, and how many should I anticipate to do each month?
Tip: Ask questions during your interview to show the interviewer that you’re interested in the job.
- To you, what does great guest service entail?
Because hotel personnel interacts with visitors on a daily basis, it’s critical that they give exceptional service at all times.
Sample answer: Excellent guest service, in my opinion, is showing guests that you are always ready to assist with any issues and that you welcome them with a smile. It’s all about going the extra mile for your visitors.
- What do you believe this job’s tasks and responsibilities are?
The interviewer will want to know if you properly read the job post and did not apply just for the money.Read the job advertisement before the interview. It’s a good idea to try to remember what they’re searching for so you can produce sample responses and exhibit your worth as a candidate.
Sample answer: As a hotel receptionist, I anticipate that my duties will involve assisting guests with check-in and check-out, answering phones, and assisting guests with any questions or concerns they may have. The receptionist is the initial point of contact for everyone entering the hotel, therefore they must always be on their game.
- What would you do if you had double-booked a room and it was already full?
The interviewer is testing your customer service abilities by asking this question. This also puts your ingenuity to the test because you must come up with a solution. Your response should include a clear strategy that ensures that all parties are handled equitably.”
Sample answer: I would assume full responsibility for the issue as the hotel management. I’d have one of the front desk assistants check to see who had booked the room first and present it to them. Then I’d tell the second visitor that all of our rooms are presently booked, but we’ll pay for them to stay the night at a nearby hotel. In addition, I would provide them with the next available accommodation at no cost.”
