Ritz-Carlton was established by Albert Keller in the United States. Keller bought and franchised the investing company to establish several hotels across the country known as The Ritz-Carlton. The Ritz-Carlton hotels showcased the embodiment of the finest luxury hotels and offered the experience of elegance and class across the society at large. They set a standard for the hospitality industry in terms of their service, dining experience, and other facilities and amenities that were catered to at the hotel. Here, let’s know about Ritz Carlton Mission and Vision Statements.
The start of The Ritz-Carlton could be marked from 1983. It was then that the founding father Mr. Colgate Holmes along with Horst Schulze, Joe Freni, Ed Staros and Herve Humler expanded and built properties across the United States. There was a fast pace of expansion witnessed throughout the 1980s and 1990s.
The buzz around this chain of luxury hotels brought forward the purchase of the brand by The Marriott international. Ever since then, the brand has grown and revolutionized remarkably. It has expanded its reach at the global market to establish properties across several countries. It continues to prosper and grow at levels that are more than commendable while also providing the best experience for its customers.
Mission Analysis
The hotel and hospitality industry portrays the utmost diligence in forming and ensures strict adherence to their mission statement. The Ritz-Carlton lays down the foundation of its mission through its set out gold standards that define the values and philosophy behind its operation and existence.
Their belief around their idea of work and service portrays the enthusiasm they hold for providing for their guests and customers. They uphold their mission that gives the perfect impression of the finest quality of service and facilities that give provide for a wholesome and tranquil experience with supreme refinery and grace.
They define their service in a three-step form that allows them to cater to their guests attentively.
- Greeting
The Ritz-Carlton employs some of the best-qualified individuals in the hospitality industry. They believe that the guests should be greeted by such individuals with an elegant, graceful and sincere form of tone. Thus, their first step for providing for their guests always starts with a warm yet sincere greeting.
- Addressing the guest
The hotel industry relies on its guests to act as their major asset. Any hotel survives and exists owing to the constant inflow of guests and customers. Thus, ensuring that each guest is attended to and each of their needs met without any kind of inconvenience caused is of utmost importance.
- Bidding adieu
The staff at The Ritz-Carlton ensure to end the experience of the guests lodging there with a warm and hearty goodbye. They take in feedback and ensure that the guests were made to have a warm and comfortable stay.
Vision Analysis
The vision statement at The Ritz-Carlton is defined through its purpose of inspiring life in the form of a meaningful journey. It emphasizes the importance of offering an exciting and satisfactory experience to its guests and customers.
There are no limits as to how extraordinary and innovative their form of service can be. The employees and staff at The Ritz-Carlton are dedicated to ensuring an exquisite experience for their guests. Their main aim is to satisfy each need of the guest while creating a relaxing, inspirational and comfortable environment for them.
The Ritz-Carlton has numerous properties situated in different parts of the world. Each of these properties portrays a certain elegance and finesse that provides for a luxurious and refined getaway for the guests at The Ritz-Carlton. The range of diverse locations and facilities at The Ritz-Carlton empowers its guests to feel inspired and relax while taking in the calmness of their surroundings.
They ensure attention to detail in the following two factors:
- Guests and their needs
The staff at The Ritz-Carlton make it a point to address their guests adequately right from the moment of their arrival at the hotel. They ensure that each of the guest’s needs is met and that the guest is catered for throughout the stay. This not only enables them to maintain a good relationship with their clients but also adds to the goodwill of the brand.
- Facilities and amenities
The Ritz-Carlton defines luxury at its best. The facilities and amenities available at their properties provide and cater to every need of their clients. With equipment and amenities that are up to date to the need of the present as well as the future, they ensure that no stone is left unturned.
- Activities and excursions
every holiday is defined through the activities and excursions that occur through the experience. The Ritz-Carlton organizes and promotes all kinds of fun activities and excursions that would enable their guests to have a wonderful time in a safe and protected environment.
Value Analysis
A hotel industry thrives through the values that it represents. The same could be applied in the case of The Ritz-Carlton. Its foundation is laid out on the prominent core values that it stands for. Each of these values represents the integrity and dedication that the brand portrays through its work.
Let’s analyze the core values that are incorporated into this organization individually:
- Trust
Trust is the key to any good relationship. Thus, to build a good relationship with their client, The Ritz-Carlton employees ensure to build trust through their work and service in a manner that is healthy and supportive.
- Honesty
With trust comes honesty. Once the organization has formed a chain of trust through its functioning it is of utmost importance that they maintain that trust through honesty and transparency. The Ritz-Carlton ensures that the trust is maintained through an honest form of working and service guaranteed to its guests.
- Respect
Respect is another core value portrayed by The Ritz-Carlton. To build better professional relations in the hotel industry, respect is the key value that is enshrined with the organization.
- Integrity
Integrity is an essential element when it comes to making the decision, serving clients or managing staff. The Ritz-Carlton ensures these values to have a smooth functioning of their operations and avoid any kind of mishap or conflict in the organization. it portrays their reliability and dependable nature in a manner that acts as a driving force for the organization.
- Commitment
Commitment as values at The Ritz-Carlton portrays the level of dedication and hard work that is done throughout the organization. It portrays the importance of collective functioning in a workplace. It allows employees to connect with the organization as a whole and provide their input as an equal entity to the organization.
The Ritz-Carlton is a brand that has seen many ups and downs throughout its existence. With its mission, vision, and values it portrays the growth and evolution that has happened over the years.
The organization has a strong motto and adheres to its essence to the very core of its functioning. Over the years, it is grown in both numbers and terms of quality. Its goal and objective adhere to the success that it has seen in the hotel industry. It is an ideal entity in the hotel and hospitality industry and sets a great example for others in the same environment.
