The eCommerce industry has a size of $64 million for the year 2020. The trusty made a significant boom during the pandemic as the number of both sellers and buyers increased due to the lockdown. The eCommerce sector will see 8% annual growth for the year 2025. This growth rate signifies why indulging in this industry should be one of your goals. The growth rate of the e-commerce industry is researched to be more than the goeth of the technology industry that has grown by 4% in the year 2021. Here, let’s know about Ecommerce Job Titles.
The eCommerce industry’s main focus is on the sale and purchase of items, products online. The job titles range from e-commerce business owner, marketer, business analyst, product packaging agent, delivery, etc.
eCommerce is an abbreviated term for electronic commerce and this industry is concerned with the transactions and exchanges that occur in the online market. All eCommerce activities happen through tablets, phones, laptops, computers, and much more.
This article will focus on the various job titles within eCommerce. Here we will describe the qualifications you need to get the job, some responsibilities and skills that you need to know, and the pay scale for the job. So let’s get into the list.
ECommerce Job Titles
Customer service representative
In this job, you need to deal with customers and solve their queries. Basic skills you need as a customer service representative include greeting skills, interpersonal skills, comprehending customer complaints, knowledge about the products and services, business sense, good listening skills, and a fondness to connect with others.
Basic responsibilities of a customer service representative include answering the customers, solving customers’ complaints and grievances, tracking orders of customers, placing orders, sharing product knowledge with the customers to convince them, answering the customer’s requests, and thus being responsible for customer satisfaction.
The basic qualification you need to become a customer service representative is-
High school diploma or a GED.
The minimum number of hours you need to work as a customer service representative is 30 to 40 hours a week.
The average salary of a customer service representative is $17 per hour.
Marketing specialist
As a marketing specialist, you need to work on advertising and marketing the products. Basic skills you need as a marketing specialist include high-end computer skills to manage tasks and to plan the ad campaigns, comprehending skills, planning skills, analytical skills to understand cluster behavior towards the advertising, etc.
The basic responsibilities of a marketing specialist include planning marketing campaigns, executing those campaigns, analyzing the success of the campaigns, researching the trends in the market, understanding customer problems, and marketing in a way that solves those problems.
The basic qualification you need to become a marketing specialist is a Bachelor’s Degree in Marketing, Communications, or related field. The minimum number of hours you need to work as a marketing specialist is 8 to 10 hours a day.
The average salary of a marketing specialist is $50,000 per year.
SEO content writer
As an SEO content writer, you need to write to attract people as well as top the search engines. Basic skills you need as an SEO content writer include good writing skills, creativity to develop new content, SEO skills to top the search engines, interpersonal skills to understand customers better, an interactive writing tone, basic computer skills, and excellent English proficiency.
The basic responsibilities of an SEO content writer include writing copies that attract customers, sharing stories with customers, convincing the customers about the uniqueness of the product, writing SEO friendly content, researching and analyzing keywords and using them appropriately in the copy, and developing copies that will boost customer reach.
The basic qualification you need to become an SEO content writer is a Bachelor’s Degree in Communications, Product Marketing, Mass Media, Journalism, English, or related field. The minimum number of hours you need to work as an SEO content writer is 25 to 30 hours a week.
The average salary of an SEO content writer is $38,953 per year.
Warehouse personnel
As warehouse personnel, you need to deal with managing the shipping of products. Basic skills you need as warehouse personnel include the ability to work in teams, lead teams, organizational skills, management skills to look after the warehouse, basic data entry skills to keep a record of orders, time management, and communication skills.
The basic responsibilities of warehouse personnel include keeping a record of all the stock, processing orders of the customers, managing the packaging and delivery of products, checking the stock, ordering new stock, delegating tasks among warehouse workers, controlling the inventory, and organizing the products to make the process of finding them and packaging easy.
The basic qualification you need to become warehouse personnel is a high school diploma. A graduation degree is also preferred. The minimum number of hours you need to work as warehouse personnel is 30 to 38 hours a week.
The average salary of warehouse personnel is $38,096 a year.
Retention specialist
As a retention specialist, you need to deal with the customers and maintain their satisfaction levels. Basic skills you need as a retention specialist include interpersonal skills to understand the customers, persuading skills, greeting skills, good at building relations with others, knowledge about the company and their products, services, and a fondness of sales.
The basic responsibilities of retention specialists include maintaining the customer satisfaction levels by giving them insights about a new product, understanding their feelings, and emotions towards a particular product, researching about clusters interests and thus providing feedback on how the company can improve its products or services, and persuading the customers to buy the product again and again.
The basic qualification you need to become a retention specialist is a Bachelor’s degree in Sales, Marketing, or related field. The minimum number of hours you need to work as a retention specialist is 8 to 10 hours a day.
The average salary of retention specialists is $40,826 a year.
User experience designer
As a user experience designer, you need to work on how the product experience for the customers can be made superior and fun. Basic skills you need as a user experience designer include skills to design, empathy, interpersonal skills, computer and software knowledge, and good researching skills to find the best user experience.
The basic responsibilities of a user experience designer include researching and analyzing clients’ behaviors towards various user models, conducting the user usability test, contacting users and asking them what they want, creating prototypes of the products, retouching the prototype, developing effortless and user-friendly websites, and products for customers.
The basic qualification you need to become a user experience designer is a Bachelor’s Degree in Graphics Coding, Computer, UI Designing, etc. The minimum number of hours you need to work as a user experience designer is 45 hours a week.
The average salary of a user experience designer is $68,000 per year.
Community builder
As a community builder, you need to build relationships between groups and people. Basic skills you need as a community builder include empathy, interpersonal skills, the ability to form meaningful connections with others, creativity, communication skills, and knowledge about the company and the brand to effectively build relationships based on them.
The basic responsibilities of a community builder include building effective communications between two groups or two people, solving any misunderstandings between them, giving the relationship to grow and evolve, working as a mediator between marketing, business operations, and development, looking for opportunities to create relationships, make use of all the resources to foster the relations.
The basic qualification you need to become a community builder is a Bachelor’s Degree in Community Development, Social science, or related field and a Master’s Degree. The minimum number of hours you need to work as a community builder is 8 to 10 hours a day.
The average salary of a community builder is $60,000 per year.
Website Developer
As a website developer, your work will deal with websites and web portals. Basic skills you need as a website developer include HTML and CSS skills to develop websites, creativity to decide the layout of the website, computer skills, keen attention, good with numbers and math, problem-solving skills, interpersonal skills to understand the customers and the client, and business knowledge
The basic responsibilities of a website developer include creating and managing websites, resolving customer and client problems, maintaining the business website, posting to new products and services, using website analytics to determine the reach of the website, using an appropriate website layout that will attract customers, make an easy to access the website, creating user interface by using different coding languages, etc.
The basic qualification you need to become a website developer is a Bachelor’s degree in Web development or a related field. The minimum number of hours you need to work as a website developer is 30 to 40 hours a week.
The average salary of a website developer is
$17.31 per hour.
IT Technician
As an IT technician, your main job is to maintain all the computer systems of an organization. For this, you need to possess certain skills. Some skills you need as an IT technician include mathematical and numerical skills, excellent computer knowledge, problem-solving, analytical skills, good communication to understand the client/organization, good at advising others, etc.
The basic responsibilities of an IT technician include maintaining the computer system of the organization, detecting problems in the system, solving the problems using prior computer knowledge, understanding the demands of the organization and meeting those demands, troubleshooting the computer’s issues, looking after the functioning of the computer’s hardware and software, solving internet related problems, etc.
The basic qualification you need to become an IT technician is a Bachelor’s degree in computer science or engineering or a related field. The minimum number of hours you need to work as an IT technician is 35 to 45 hours a week.
The average salary of an IT technician is
$36,000 per year.
Graphic designer
As a graphic designer, your job is to make the business look approachable and fun on the website. You need some skills to become a graphic designer. These skills include the creativity to make the website aesthetic, graphic designing skills, observational skills, an idea of what the customers like, knowledge about the product, high-end computer skills, etc.
The basic responsibilities of a graphic designer include designing the website layout, designing the logo of the organization, suggesting product design, maintaining the size and length of the illustrations, researching the effectiveness of the design, choosing appropriate font sizes, and overall making the website look approachable.
The basic qualification you need to become a graphic designer is a Bachelor’s degree in Graphic Designing, Mass Communications, and Journalism, Media and Design, or any related field. The minimum number of hours you need to work as a graphic designer is 35 hours a week.
The average salary of a graphic designer is
$47,000 per year.
Supply chain manager
As a supply chain manager, you need to maintain the products and their supply fulfill and maintain customer satisfaction. To become a supply chain manager you need to possess certain skills which include management skills, organizational skills, communication skills, maintaining relationships with suppliers and delivery charges, accounting skills, problem-solving skills, etc.
The basic responsibilities of a supply chain manager include updating the supply of the stock, looking after the delivery of products, managing inventory and organizing the products, resolving the operational issues, maintaining good connections with the vendors and suppliers, looking after the quality of the products, and returning the damaged products to the suppliers.
The basic qualification you need to become a supply chain manager is a Bachelor’s Degree in Logistics Management, Supply Chain Analysis and Research, Business Management Sales Patterns, and Management. The minimum number of hours you need to work as a supply chain manager is 35 to 45 hours a week.
The average salary of a supply chain manager is $98,000 per year.
Conclusion
The eCommerce industry has expanded a lot and thus if you aspire to be a part of the industry then you need to have some basic skills and qualifications that are mentioned above. All the skills can be learned by yourself or by joining an educational institution. As the eCommerce industry is growing day by day, a job in this industry can prove to be quite profitable.
