Amazon is renowned e-commerce, digital streaming, cloud computing, and artificial intelligence company in the information technology industry. It is counted as one among the top five information technology companies in the U.S. Being a part of a company that is “one of the most influential economic and cultural forces in the world” is itself rewarding. The article talks about the job description, duties, salary, etc of a warehouse shopper at Amazon. So, this article is all about the Job of an Amazon Warehouse Shopper.
Job Description-
As a warehouse shopper, your main aim will be customer satisfaction through your service. You need to keep the orders ready for potential customers or people in general. You may have a full-time or part-time job. You need to be skilled to give apt advice and guidance to the customer thus give quality service. As a warehouse shopper at Amazon, you need to represent the company in such a way that you gain the customer’s trust. The high level of knowledge that you must possess about the wide range of products, trends, and services will help many customers in buying quality service.
As a warehouse shopper, you need to process orders on behalf of customers with the help of telephone calls, live chat, or emails. You need to have good communication skills to enquire, understand and fetch the customer, the proper item. You also need to have the tech knowledge to feed the entry into the database. By understanding the customer’s needs, budget, and current trends, you need to recommend the customer the apt product.
You need to be detailed about each product and ensure that the customer’s satisfaction is met. You should also present a filtered list of products. Some payments require you to make changes in the system to verify the product. This is done when the customer needs financial adjustments for a service or a product. You must be updated with the latest trends and new products for introducing them to the customers. You also need to check the possibility of developing a payment plan if requested by the customer.
Salary-
The hourly salary of an Amazon warehouse shopper is $16. Usually, the salary at Amazon ranges from $13-$22. About 53% of people are satisfied by the salary they receive at Amazon. Note that hourly wages may differ according to the location of work. Check each job profile individually on the official website.
Duties-
- Updating the customers about the must-have products and services
- Taking the customer’s orders at the same time discussing with them what they are looking for.
- Building healthy and trustworthy relationships with proactive customers.
- Helping customers with product exchanges or returns in case they are unsatisfied with their product
- Networking at events and creating awareness of Amazon services and products regularly.
- Making sure that the clients are satisfied with the product by mentioning the accurate and adequate details of the product/ service.
Warehouse shopper as a profession has seen a 4% increase in job growth rate in the past decade. Amazon is the top recruiter for warehouse shoppers followed by Meijer and Delhaize America. The job description, salary, and duties highlight the skills required for the job. The skills might sound simple, but it takes time to grow and master them. The article further talks about the minimum education required, skills, hiring process, number of vacancies, benefits, etc.
Skills required-
- Positive approach
- Communication skills- verbal or written
- Strong interpersonal skills
- Eye for details
- Time management skills
- Organizational skills
- Tech knowledge
- Administrative skills
- Maintaining professionalism
- Listening skills
- Being patient
- Motivating your team
As we know that skills can be sharpened or developed by focusing on them, few online courses help in growing skills. If completed, they can be a worthwhile addition to your resume.
| Name of the course | Rating out of 5 | Website |
| SAP Customer Service (CS/SM)- Service Management module | 4.5 | Udemy |
| Customer Service Mastery: delight Every Customer | 4.6 | Udemy |
| Fundamentals of Logistics, Supply Chain and Customer Service | 4.5 | Udemy |
| Customer- How to build a customer service strategy | 4.4 | Udemy |
| Customer service: Keep ‘em coming back! | 4.6 | Udemy |
| [2021] Customer Service2.0: Learn Digital Customer Service | 4.5 | Udemy |
| Brilliant Customer Service: How to Impress your Customer! | 4.5 | Udemy |
| Customer Service English Essentials | 4.7 | Udemy |
| Master the Shopper Experience to build your retail business | 4.5 | Udemy |
| Customer- How to Understand Customer Needs | 4.5 | Udemy |
| Marketing Fundamentals: Who is Your Customer? | edX | |
| Customer Analytics | 4.6 | Coursera |
| Omnichannel Strategy and management | edX | |
| Customer service: How to sell more without advertising | 4.8 | Udemy |
Educational qualification-
There is no specific degree to pursue as a warehouse shopper but a degree in business will be helpful. The minimum qualification is a High School Diploma or a Graduate Equivalent Degree (GED). It is not necessary, but it will be good if you choose the University of Pennsylvania, Baylor University, SUNY College of Technology at Alfred, Baruch College City University of New York, Barry University, Northwestern University, or Stanford University to complete your education. Apart from this qualification some years of work experience is also necessary. The minimum years of work experience required might vary according to the location where you had applied for. Sometimes even freshers can apply, check each job requirement individually on the official website before applying for it.
Careers to follow to gain experience for a shopper-
- Cashier
- Sales associate
- Customer service representative
- Server
- Crew member
- Office assistant
- Administration assistant
- Volunteer
- Receptionist
- Certified nursing assistant
- Security officer
- Manager
- Delivery driver
Resume-
Make sure that your resume is detailed, neat, and readable. Mention each of your past experiences in a different section. The experience earned, becomes one of the major reasons for recruiters to hire you. Highlight the skills you learned under each experience using bullet points in the left-hand side corner margins area under one list. Under those skills mention your contact details, address, mail address, etc. At the end mention your educational qualification and certificate (if any). This format makes your resume look standard; you may use other formats.
Hiring process-
It all starts when you first submit your online application by browsing through the official website for the desired job. Make sure that you meet all the eligibility before applying for it. The minimum age for applying is 18-years-old. He/she must be fluent in English for safety purposes.
- While applying online, you will be asked about your inclusive culture details, shift hours preference, and a short online assessment. After this, you need to watch a virtual job preview video to complete your application process. It is advised to fill your application over laptop/ desktop rather than mobile phones.
- After this, you need to visit the office in person for a 20-minute office hours appointment. Make sure that you bring in your identity proof and employment eligibility documents.
- In the next step, you will receive an email from KNET which jots down all the instructions for online new hire orientation. In the orientation, you will be taught workplace safety, and the proper attire to wear for the first day at Amazon.
Total number of vacancies-
There are 103 vacancies available for a warehouse shopper in the U.S. All the available vacancies are for full-time jobs. The number of jobs in each state and city is different. The following table gives the exact number of jobs available in each state/ province. Note that the number of jobs is subject to change, you must check the official site for knowing the exact number of jobs available.
| State/ Province | Number of Jobs available |
| Washington | 49 |
| California | 19 |
| Tennessee | 12 |
| New York | 5 |
| Arizona | 2 |
| Colorado | 2 |
| Minnesota | 2 |
| New Jersey | 2 |
| Ohio | 2 |
| Virginia | 2 |
| Wisconsin | 2 |
| Georgia | 1 |
| Kansas | 1 |
| Pennsylvania | 1 |
| Utah | 1 |
Why choose Amazon?
- You will earn more as compared to other companies for this same role
- Great career development opportunities- the company provides training programs that add to your experience.
- Benefits of being an employee
- Your shift will help you stay active as the job has a fast-paced environment.
Benefits-
- Insurance – dental insurance, vision insurance, disability insurance, life insurance, prescription drug insurance, overall health insurance
- Signing bonus, performance bonus, yearly bonus, quarterly bonus
- Paid time-off, parental leave
- Flexibility at work- work from home options available, flexible schedules
- Retirement plan
- Employee discount
- Food provided
- Employee mentoring and assistance programs
- 401k matching
Culture at Amazon-
- Diversity, equity, and inclusion-
Amazon believes in building an inclusive culture, allowing everyone to work in the best way. They don’t promote considering anyone’s race, minority to not recruit them. Instead, they actively recruit from historically black colleges and universities, women’s colleges, and Hispanic institutions. Amazon also has over 40,000 military spouses and veterans working.
- Leadership support-
Amazon provides many workshops, training programs for the employees to get trained in their place of work itself. They help to build the leaders. The training naturally helps in the career growth of its employees.
- Safety-
Safety is the priority of its employees. Amazon conducts several safety checks every day. They also make sure that they consider the employee’s reviews to make the necessary changes to improve their well-being. The pandemic increased the safety measures that were already executed.
- Sustainability-
Amazon has committed to achieving net-zero carbon emissions till 2040. For bringing it into reality, electric vehicles, using solar energy, climate pledge funds are put into practice. Their shipments are also packed in such a way that by 2030, they will reduce 50% of emissions as now. As an employee, you will play an active role in promoting sustainability with Amazon.
Amazon is hiring for jobs for the following workplaces-
As a warehouse shopper, you may also be deployed in the following workplaces.
- Fulfillment centers- here you will be employed in an Amazon warehouse where you will be shipping, selecting, packing orders for customers. It is fast-paced work, you need to keep moving throughout your shift.
- Delivery stations- here the products come to their final stop. You need to sort the products according to their delivery route. This needs to be done before time for fulfilling the promise of reaching the products to the customer.
- Sort centers- from the start of placing the order till the end there are many sorting centers. The products arrive here first from the warehouse.
- Whole foods shoppers- Amazon now delivers groceries to the customers. As a shopper, you will be responsible for selected the correct items and send them for packaging for delivery. Here the customer’s order online and the products are to be delivered within two hours, hence it is a fast-paced job but with a flexible work schedule.
Demographics at Amazon-
In the U.S. the number of women joining the workforce has increased in the past three years. Now it is 46.9% of women in the workforce. The diverse workforce involves Whites, Asians, Black, Latinx, Multiracial, Native Americans, etc. Amazon continuous to pay both genders equality with a relatively very less pay gap.
FAQs-
- Does Amazon hire on-spot?
Yes, sometimes. But to increase your chances make sure that you are there early.
- How does Amazon pay?
They pay weekly.
- Is it easy to be hired?
It might sound easy, but sometimes it is quite competitive. For not leaving any chances, you need to find a way to stand out from the crowd.
- Are the interview rounds hard at Amazon?
The reviews at Glassdoor rate only 44% of people calling it a positive experience. It is said that it is one of the most difficult places.
- Why are the interview levels tough to crack?
The company mainly aims for individuals who have skills that will benefit the company in the long run.
The detailed look into the job of a warehouse shopper that the article gave is sufficient to say that Amazon is a very good place to work at. With 3.7/5 employee ratings at Indeed, employees say that the job provides work-life balance, great culture, job security, and assures advancements. The employees were able to meet their personal goals, as well as earn pretty decent money. Ultimately it all depends on the individual’s job situation and post if they feel pressured to work or instead can keep up with the fast pace.
