Resident Service Coordinator – Duties and Responsibilities

Resident Service Coordinator

The Resident Service Coordinator is responsible for checking resident requirements, designing and/or defining programs to address such needs, financial requirements details accessible to residents, and offering interconnections to the necessary infrastructure to reduce residents living within affordable housing units oversight of a Resident Services Team. The ability to properly organize programs for residents has a significant effect on the institution’s stated mission since it helps residents to stay in their homes for the better, increases productivity, and increases the availability of healthy, affordable homes for the community we work.

History of Service Coordination

By active development projects funded by Robert Wood Johnson Foundation, the National Association for State Housing Authority, and the United States Department of Housing and Urban Development throughout the early 1990s, resident service coordination was recognized as an essential component of real estate. The United States continues to fund this role through the Administration on Aging. The Department of Health and Human Development (HUD) is in charge of housing and community development. In 1999, the American Association of Service Coordinators was created. The American Association of Service Coordinators (AASC) is indeed a pioneer in coordinating care and being accepted as just a specialty and for HUD support for Resident Service Coordinators in senior housing. They conduct the annual conference and have produced a Scope of Ethics and Code of Conduct and ethics manual, the practices and processes guide, online training programs which fulfill HUD training criteria, and an internet data file for RSC monitoring.

What Does a Residence Service Coordinator Do?

To fulfill their duties, many residence service coordinators do have qualifications. They were able to narrow their most popular skills for someone in this role by looking at resumes. We found that period skills, organizational skills, and social skills were reported on several applications. applications

Whenever it came to some of the most relevant skills needed to be a resident service coordinator, we discovered which customer relations was listed on 18 percent of applications. In contrast, prospective residents were listed on 9.5 percent of resumes, and resident facilities were reported on 9 percent of resumes. Skill sets such as these come in handy when it comes to carrying out important job duties.

While searching for a career, most people look for a specific word or expression. Alternatively, searching by sector may be more useful, as you would lack work that you never considered in sectors that you didn’t even realize provided positions similar to a residence service coordinator job description. But which business should you begin with? The majority of residence service coordinators work in the medical and analytical focus. Resources for the Community –Determine the residents’ assets and self-development needs and their needs for social resources. Resident resources such as housing vouchers, housing, vocational training, childcare, healthcare services, and job assistance are researched, identified, and linked. SSI, Healthcare, food stamps, prescription medication aid, senior resources, and other relevant services that can help our society are all available. Working Conditions –The worker is required to stand, drive, and ride on occasions. The workplace environment personality traits stated are typical of those encountered by employees conducting the essential functions of this job. Necessary arrangements may be made to allow disabled people to conduct the important functions. The level of noise in the workplace is generally low to moderate; however, construction sites can be loud, and adequate hearing or health precautions must be taken.


  • Gain a deep understanding of residents (behavior needs surveys, group meetings, etc.) so that residents can contribute to the group and be directed to relevant information and supports.
  • Residents are polled to determine the most important matters and to get feedback on product expectations. Assist tenants and real estate workers in comprehending those requirements.
  • Formulate strategies to connect residents with needed resources, particularly assistance in addressing numerous obstruct entry obstacles.
  • Form and establish relationships with appropriate individuals and organizations, focusing on delivering on-site services to citizens and the neighborhood.
  • Agreements with several other community-based financial institutions will be used to introduce priority services and critical events. Where other support organizations are unavailable, direct services are offered.
  • Participate in creating pilot projects to try different implementation strategies and carrying out defined programming applications in allocated assets.
  • Collect necessary information for all programs provided, enter data into the database (Salesforce), and send reliable and timely documents. Maintain compliance with all support and/or regulatory reporting standards.
  • As needed for quality control, evaluate the results of regular schedule on-site support and activities.
  • As per state law, you must document infant, partial or total removal, and elderly neglect and abuse.
  • Seek permission to communicate with each other on request of a resident by obtaining necessary approvals. Preserve an acceptable degree of privacy.
  • Collaborate through estate staff, families, and neighborhood organizations to recognize and resolve resident issues before they become a crisis.
  • Work cooperatively with both the management company and another site workforce to meet property needs and address resident issues as an involved part of the project supervisor. Work with people to settle disputes with their neighbors.
  • In collaboration with land operations staff and patients, plan and organize leisure, cultural, and social functions as appropriate.
  • Establish and sustain a detailed list of community services for residents (job security, schooling, community organizations, etc.).
  • Wants to attend all relevant seminars and events, including staff meetings, training, and other necessary formal meetings.
  • As appointed, actively participate in appropriate local, federal, national, and/or advocacy groups.


Helpers and contract support suppliers are directly supervised. Executes supervisory duties in compliance with applicable policy and relevant rules. Training volunteers, preparing, organizing, and guiding jobs, and dealing with complaints and problems are all duties.


  • A bachelor’s in human services, sociology, counseling, or a related field is needed, as well as 2-4 months of practice and/or training in development initiatives, social welfare, or a similar area, or an equivalent qualification of knowledge and training.
  • Based on the land, you will need skills or education dealing with a variety of cultures and communities. Experience working with children, adults, people with disabilities or chronic psychiatric disorders, and people who live with HIV/AIDS can be beneficial or necessary.
  • Perception in crisis and general stability is desired.
  • Knowledge in group evaluations, problem-solving and/or de-escalation strategies, and planning community groups, meetings, and services are desired.


  • Awareness of the programs offered in the counties of the Bay Area.
  • Recognizing state and federal insurance scheme procedures and eligibility and legal liability concerns related to the service management.
  • Ability to form fruitful working relationships with a range of community organizations.
  • Work well in a setting with a diverse variety of cultures and viewpoints.
  • Prove a dedication to value the expertise and experience of residents as a vital asset.
  • Motivate people to engage in volunteer work.
  • Ability to facilitate forums and group events efficiently.
  • Microsoft Office savvy (i.e., Microsoft Word, Excel, and Outlook).
  • Marketing automation awareness is advantageous.
  • Ability to work both professionally and in a group.
  • Commitment to cooperate many evenings and weekends if necessary.
  • Proven ability to build and maintain trusting and confidant relationships.
  • Established willingness to work cooperatively with a variety of organizations to solve issues and achieve agreements.

Training Documentation Requirements

The RSC must keep track of all training programs. Documentary evidence can include academic records and/or training diplomas, as well as registered receipts. Subject, date, duration, and sponsoring entity must all be recorded for both specific courses and seminars. See the Tools section at the end of this chapter for more information.

During the first Twelve years of work as an RSC in a New, Hampshire Housing managed house, evidence that the practice satisfies New Hampshire Housing’s boot camp standards in the 9 subjects must be sent. The RSC will send a receipt from New Hampshire Living confirming that they have completed the essential training needs after it has been reviewed. The RSC is responsible for keeping track of ongoing training, with a copy being sent to the building director for New Hampshire Building workers to check throughout their daily spot checks. New Hampshire Accommodation also allows RSCs and maintenance companies to report each year that RSC has fulfilled the state’s education requirements. Each year, by January 31st, this certificate must be finalized. They conduct the annual conference and have produced a Scope of Ethics and Code of Conduct and ethics manual, the practices and processes guide, online training programs which fulfill HUD training criteria, and an internet data file for RSC monitoring. The ability to properly organize programs for residents has a significant effect on the institution’s stated mission since it helps residents to stay in their homes for the better, increases productivity, and increases the availability of healthy, affordable homes for the community we work.

Training Resources

New Hampshire Housing provides up to 60 months of instruction per year in a range of needed and suggested subjects to support RSCs in fulfilling their training needs.

There are a variety of regional, national, and national options for meeting HUD and New Hampshire Housing educational qualifications, such as:

  • At its quarterly basis meetings, the New Hampshire Association of Service Business Coordinators (NHAPSC) offers educational workshops. Judy Vallari can be reached at 456-3398.
  • For all professional development: results, the Granite State Managers Agency offers seminars and a national meeting.
  • Every year in spring, the New England Resident Service Coordinators, Corporation hosts the annual meeting.
  • Throughout the fall, the American Association of Service Coordinators (AASC) hosts the annual meeting, regional practice, and undergraduate application.
  • The National Association of Social Workers’ New Hampshire Branch hosts seminars for the year.


Valid California Driver’s License and insurance required.

How much does a Resident Services Coordinator make in the United States?

Throughout the United States, residence service coordinators pay an average of $36,188 a year, or $refers per hour. People from a lower side of the age, specifically the bottom 10%, earn around $27,000 a year, while the top 10percent earn around $47,000. Like with most items, analysis is strategic. The states with high wages for residence service coordinators are New Jersey, California, Rhode Island, Maryland, and New York. Since March 29, 2021, the average Resident Services Coordinator salary in the United States is $40,301, with a pay scale of $34000 to $43758. Salary ranges consider various factors, like qualifications, qualifications, acquired training, and the period of time you’ve worked in your field. lets you calculate the precise pay target by providing more online, meaningful salary information than just about any other site.


A residence service coordinator is a person who provides week and services to people or tenants. In an aided home, for example, these specialists are in charge of ensuring the smooth operation of the clinic, organizing personnel, hiring and educating new workers, managing documentation, and resolving any problems that occur. We also can operate in a reduced housing situation. We are in charge of providing residents with various programs, including medical services, links to social or therapy facilities, and arranging enrichment opportunities such as social events and field trips.

Residence service coordinators work in a place or on at residency and must have positive communication, interpersonal, organizational, and problem-solving abilities. Residents with learning disabilities, such as work support, housing vouchers, housing, or social and health services, should be screened. Residence service team leaders should also collaborate with property managers, resolve rental disputes, and maintain housing security.

Most residence service coordinators have prior leadership, social work, or other related experience, and a master’s degree is not needed if the person possesses the skills needed and knowledge. Throughout the United States, residence service coordinators will earn up to $35,000 a year, and the sector is projected to expand by 16% by 2025.

When it came to being a resident service leader, there’s more than meets the ear. Did you know, for example, that they pay an average of $20 per hour? That works out to $38190 per year! Around 2018 and 2025, the career is projected to expand by 16%, resulting in 52,200 job openings from across the United States.

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Resident Service Coordinator – Duties and Responsibilities

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