Introduction
Customer satisfaction plays a significant role in today’s business world. Be it any product or service, and we look up for the best service providers. When there are concerns/queries, we naturally tend to contact the relevant customer support platform with the hope of getting proper assistance or support. When the customer support team responds with their first statement as “Thank you for your inquiry,” it almost calms us and makes us believe that our concerns/queries will be addressed. It is a statement that gives us the surety that our issue is noticed and will be taken care of.
Thank you for your Inquiry – Meaning
We always feel good when treated with kindness and respect. However, our statements can easily elevate or demote someone’s day. In addition, we expect a quicker response/solution to a reported concern/query.
“Thank you for your Inquiry” is one such statement with the most respectful manner of acknowledging that one’s concern/query has been addressed. It is used at the beginning of an email/message response. This statement is used by business professionals, service providers, online vendors, etc., as a default message at the beginning of their responses. Also, this statement is considered to be the most professional and polite way while interacting with customers or related clients.
Let’s try to break down the sentence “Thank you for your inquiry” to understand its purpose and usage:
- Usage of the words “Thank you” at the beginning of this sentence shows the appreciation or gratitude towards their customers for reaching out to the respective service provider and having business with them. In addition, these words depict that the support team is being polite and using a formal method of communication.
- Next set of words, “your inquiry,” in which “your” implies that the support team is directly addressing their respective Customer. “Inquiry” here can refer to any query or concern raised by the Customer.
Apart from real-time responses, there are also default automated response messages, such as “Thank you for your inquiry.” Some of such sample automated response messages are as follows:
For example, when you submit a query to an online site, a default automated response message will acknowledge that your email has been received. Similar to the below:
Thank you for your Inquiry!
Your message has been successfully sent.
Our technical team will look into your message and respond as soon as possible.
Such automated response gives a sense of satisfaction for the Customer that their query or concern has been notified to the respective Team, and it will be taken care of. In addition, such statements help the business show their professional skills in dealing with customers and a sense of responsibility. Managing and maintaining their customers and sales rate plays a significant role for all business platforms. Be it any business, customer attraction and retaining them is a vital and tedious task. In today’s technology development, it will be much easier to track reviews and customer feedback. Hence, responding to customer emails in a professional and timely manner is very important. When answered in statements that carry a polite and personal expression, they have vast chances of gaining customer satisfaction and appreciate them to contact them again whenever they have a concern or query.
Why do you use “Thank you for your inquiry”?
Human social behavior is not predictable, and customer support professionals deal with different types of users daily. By default, they are bound to use words that are formal and respectful. Particularly, when a customer submits a complaint or issue, they expect to receive a quicker response aided by a solution. The statement “Thank you for your inquiry” is essential to be used while responding to customers or end-users because it makes them feel that the customer support team is directly addressing them. In addition, “Thank You” depicts that the service provider feels grateful towards the Customer for choosing them over other competitors.
When to use “Thank you for your inquiry,” and where can it be used.
In business, using the right set of words always matters and gives a good expression about who we are. It also sets a standard for our work which makes us unique among our rivals. This statement can be used as an automated response at beginning an email or message on different online commercial/sales platforms formally or informally. Also, this can be used in email responses in a Business to Business (B2B) or Business to Consumer (B2C) environment with a formal template structure.
Purpose of “Thank you for your inquiry.”
The statement “Thank you for your Inquiry” is used to appreciate a customer’s efforts in reaching out to the relevant support team for assistance. It also portrays that the group welcomes such queries or concerns and will be dealt with professionally.
How to use “Thank you for your inquiry” via a structured framework in email responses?
“Thank you for your inquiry” is used while responding to any query or concern from customers. So, this statement needs to be used in a structured framework to fit in the response message. The email replies for queries/concerns are as follows:
- Appreciating/thank you note for raising the query/concern
- Understand the requirement of the Customer
- Responding or sharing detailed information regarding the query/concern
- Respond quickly and precisely
- Finally, concluding with a willingness to provide any further assistance, if required
Appreciating/thank you note for raising the query/concern
The statement “Thank you for your inquiry” will mostly be at the beginning of a response to any query/concern to acknowledge the respective Customer’s effort in reaching out to that vendor/business.
Some of the sample phrases that can be used are as follows:
- Thank you for your Inquiry regarding our custom-made IoT products.
- Thank you for your Inquiry about our electrical services.
Understand the requirement of the Customer
Clarity on the query or concern raised is the most basic need of such email responses. Any misconception can lead to customer dissatisfaction. Hence, make sure to analyze the contents of the email effectively. When an inquiry is received, spend a proper amount of time and read it thoroughly—a post that replies with care. Understand the requirements and make a checklist of the requested items, if possible. It will be helpful to prepare the information and double-check your response later.
Responding or sharing detailed information regarding the query/concern
If the query/concern needs clarity, reply to the Customer requesting the necessary details to be shared. If all the required data are available, provide the necessary information by attaching a reference document or any other data needed. If there are additional details required, please revert requesting that information.
Some of the sample phrases that can be used are as follows:
To provide requested items:
- According to your Inquiry, we have attached ___.
- Based on your Inquiry, please stick the necessary details in this email ___.
To help with additional information for the Customer:
- For further clarity, we would like to share with you some other details.
- Attached are some relevant items below for your reference.
Respond quickly and precisely
An essential thing about response emails is that you should provide your Customer with the requested information. Make sure to send them the exact information. Any misleading or irrelevant information will damage the reputation of the company or business. Give priority and respond sooner to queries or concerns. This gives a more professional and better impression. Furthermore, the quick response action saves time for both customers and service providers.
Finally, concluding with the willingness to provide any further assistance, if required.
Assure the Customer that all requested information has been shared. Also, to make them feel comfortable to reach for further doubts, please confirm that assistance will be provided for future queries or concerns.
Examples
Let’s see few samples, where “Thank you for your inquiry” can be applied in different scenarios:
- An interaction between a customer and service provider is a must. In this conversation, a customer would like to know more details on a product available on the online site. So, she contacts the service provider, and their response is as follows:
Sarah :
Hi Team,
I want to get more details on the product code: CA1245 from your site. Please assist.
Service Provider:
Hi Sarah,
Thank you for your Inquiry!
Please find the detailed information on the requested product attached.
Kindly go through it and let me know if there are any other details required.
Regards
Team
- An automated response from a website on submitting an inquiry
Thank you for your Inquiry!
We have received your email and working on it through reference Id: REF10009. Please wait for further response from our end.
Regards
Support Team
- Email response for a query on product delivery
Thank you for your Inquiry!
The productId: PID009876 has been shipped successfully. It would reach the destination within a maximum of two days.
Would you please use this link to track your shipment: https://producttransfer.tracker.in/PID009876?
For any further queries, please feel free to reach out to our helpdesk.
Regards
Team
- Response email for an inquiry about the cake purchase to a home bakery
Dear Customer,
Thank you for your Inquiry regarding our home bakery through Cloud Cooking App. According to your Inquiry, we have enclosed the complete catalog for your reference. Furthermore, the list of bakery products prepared at our home store is also attached is a revised price list of the bakery items with special discounts for you. We guarantee that the price will be worthy of the taste, quality, and service. In addition to this, the purchased items will be delivered free of charge anywhere in the city.
We hope that all the details shared are helpful to you.
Would you please reach out to us if you have additional queries? Thanks again!
Best regards,
Team
- Event Management team’s response to a customer on an inquiry about their services
Dear Sir,
Thank you for your Inquiry asking for information about our services. Our event management team handles managing and organizing an event. The benefits from our end include catering, decoration, hotel bookings, party venue bookings, games, return gifts, salon bookings, photography, wedding or pre-wedding shoots, and many more things. Please let us know your requirement to share the relevant catalog for you to choose the respective event, related themes, and budget.
Hope to get your response.
If possible, please visit our office location to get a detailed explanation of our services from our customer relations manager.
Best regards,
Event Management Team
- A Boutique’s support team reply email for an inquiry from a customer related to the purchased casual wear dress
Hi Madam,
Thank you for your Inquiry!
We understand your concern that the purchased casual wear dress does not fit properly. We regret the inconvenience caused. As a suggestion, we request you to try the next size level of that casual wear dress, which will be sent to your home delivery address within two days. Would you please return the previously received casual wear dress?
I hope this helps. For further queries, please feel free to reach out to our office contact number.
Regards
Support Team
- Email response from Apple store to their Customer
Dear,
Thank you for your Inquiry about Apple Stores. Please find attached herewith some documents about our products, including those items in the alpha development stage. We have also included a sample username and password to check out the products that interest you.
Please do reach us with further questions, if any.
We feel privileged to welcome you as part of our “Apple Store” customer.
Sincerely,
Customer Support Team
- Response from a Yoga Training center for an inquiry about their online classes
Dear Sir,
Thank you for your inquiry request regarding information about our online yoga classes. The classes will begin by next week. The first two days of the session will be basic stretching and introduction classes for about 1-hour. Then the upcoming class will have proper yoga training sessions for the same 1-hour duration. This is a 3-months course session, which will cost $5000 only. There is also an option for you to pay in installments every month. Make sure to have the following for a better experience, such as a properly ventilated room, yoga mat, and of course a good internet connection.
I believe that the mentioned details are satisfactory.
Any additional queries/clarifications, please feel free to contact us.
Regards
Team
- Email response for Inquiry about online cosmetic products
Hi Madam,
Thank you for your Inquiry about our combo cosmetic products.
As mentioned on our website, there are two combo cosmetic products available. One is a haircare combo, and the other is a face care combo. It is suitable for all skin types. This is a discounted combo product, and the validity of this combo product ends by September 30, 2021.
We believe the above-stated information is useful.
Please reach out for further queries or details.
Regards
Support Team
- Inquiry about sling bags from a customer and response from their online support team
Hello Team,
I’m trying to purchase a sling bag on your website. I like the product P0008976 but would like to know if there is an Aqua blue color available for the same product.
I truly wish you could help me with this.
Thank you!
Response email from the support team on the raised Inquiry:
Dear Customer,
Thank you for your Inquiry!
We understand your requirement but regret that currently, the Aqua blue color sling bag is not in stock. If you could give us a week, we will be able to collect the requested product in our store. Once the product is in stock, we will notify you so that you can order the same from your end.
If you are okay with the above-stated details, please revert with your acknowledgment so that we can proceed further from our end.
Also, feel free to write to us for any further assistance.
Thank you again for contacting us.
Happy shopping!
Regards,
Online Support Team
Alternatives/ Variations for the statement” Thank you for your Inquiry.”
- We could also use the statement, “Thank you for your inquiry.” Enquiry & Inquiry, both these words have the same meaning. The only difference is “Enquiry” is commonly used in British English, whereas “Inquiry” is used in American English.
- “Thank you for the inquiry!” is also an alternative. By using a definite article, “the” expression of this message changes. When used as “your inquiry,” the message depicts that it personally addresses the respective Customer.
- “Thanks for the inquiry” or “Thanks for your inquiry” are also correct statements but are mostly used for informal conversations or responses.
Similar Sentences:
Thank you for reaching out to us
Thank you for the inquiry
Thank you for your email
Thank you for raising this concern
Thank you for your response
Thank you for the query
Thank you for your interest
