DHL is one of the world’s leading logistics companies present in about two hundred and twenty countries and regions across the globe. Its headquarter is located in Bonn in Germany. As a result of the tremendous rise in the consumption of logical service, before the 2009 global recession, DHL has remained still because of its creative drive across the globe, making it a great competitor in its analytical niche.DHL has always shown itself as an industry with a worldwide footprint; therefore it uses a strategy that is beneficial to the customers. Here, let’s know about the Competitors Analysis of DHL.
The two top Competitors of DHL
DHL Supply Chain is as follows:
- FedEx
- UPS
Other Competitors includes:
- TNT
- Neovia Logistics
- Landmark Global Inc.
- DB Schenker
- Expeditors
- DSV
- Panalpina
- Agility Logistics
- APL Logistics
- CEVA
- Penske Logistics
- C.H. Robinson
- Damco
- GEODIS
- Ryder Supply Chain Solutions
- Bollore Logistics
- Kenco Logistic Services
- Schneider Logistics
- XPO Logistics
- Hellmann Worldwide Logistics
- Ingram Micro
- Toll Group
A detailed review of FedEx Logistics as a top competitor of DHL.
FedEx Logistics formerly known as FedEx Trade Networks has rendered companies excellent brokerage services, higher after-sales service, and tremendous support.
Below are clear reports of how DHL is compared to its competitor; FedEx when it comes to Diversity and Gender Scores, eNPS, Overall Culture Score, Customer Services, Pricing, NPS, Product and Services, and CEO rankings.
DHL Company versus Competitors
- CEO Ratings under Comparison: DHL’s CEO rating Ranks First. Ninety-nine Employees at DHL rate Ken Allen and eighty-one out of one-hundred, which ranks them First out of DHL’s competitors. The last rating was done two weeks ago.
- First_ Allen Ken, DHL’s CEO, scored eighty-one out of 100.
- Second_ Smith Fredrick FedEx’s CEO scoring Seventy-five out of one hundred. One thousand three hundred and thirty-four Staff at FedEx rate Smith Fredrick a Seventy-five out of 100, which ranks them Second out of DHL’s competitors. The last rating was done a week ago.
- 3rd_Blinks David TNT’s CEO scoring Seventy one out of one hundred. Ten Employees at TNT rate David Binks a Seventy-one out of One hundred, which ranks them third out of DHL’s competitors. The last rating was done some months ago.
- Fourth_ Olney Pat Neovia Logistics’ CEO scored fifty-one out of one hundred.
Twelve Staffs at Neovia Logistics rate Olney Neovia fifty-one out of One hundred, which ranks them Forth out of DHL’s competitors. The last rating was done a week and four days ago.
- Fifth_Mays Dave Landmark Global Inc.’s CEO scored fifty out of One hundred. Three Staffs at Landmark Global Inc. rate Mays Dave a fifty out of one hundred, which ranks them fifth out of DHL’s competitors. The last rating was done many months ago.
Ranking of other logistics companies with DHL
- Product Quality Ranking:
DHL Ranks 2nd in Product Quality Score
145 Customers rate DHL’s Product Quality Score a 3.7/5, which ranks it 2nd against its competitors.
1st_FedEx’s Logo scoring 4/ 5
2nd_DHL’s Logo scoring 3.7/ 5
Third Logo_ TNT with 65 / 100
Fourth Logo_ Neovia Logistics with 63 /100
Fifth Logo _ Landmark Global Inc. with 62 / 100
- NPS Comparison:
DHL Ranks Second in Net Promoter Score
One hundred and fifty-two Customers rate DHL’s Net Promoter Score a thirty, which ranks it Second against its competitors, under FedEx. Net Promoter score tracks customers’ overall score to this question – “On the scale from Zero to ten, Would you recommend DHL to a friend?”.
First_ FedEx’s Logo is thirty-five
Second_ DHL’s Logo is thirty
Third_ TNT’s Logo is nine
- Pricing Score Rating:
DHL Ranks second in Pricing Score
One hundred and twenty-seven Customers rate DHL’s Pricing Score a 3.7/5, which ranks it second against its competitors, under FedEx.
First_ FedEx’s Logo scoring 3.8/ 5
Second_ DHL’s Logo scoring 3.7/5
Third_ TNT’s Logo scoring 3.3/ 5
Fourth_ Neovia Logistics’ Logo with 2.5/5
- Customer Service Rating:
DHL Ranks second in Customer Service
One hundred and fifteen Customers rate DHL’s Customer Care a 3.8/5, which ranks it Second against its competitors, under FedEx.
First_ FedEx’s Logo with a score of 4/ 5
Second_ DHL’s Logo with a score of 3.8/ 5
Third_ TNT’s Logo with a score of 3.3/5
Fourth_ Neovia Logistics’ Logo with a score of 2.5/ 5
Total Culture Score Rating
DHL ranks second in total culture score. One hundred and thirty-four Staffs rate DHL’s Total culture seventy-two out of one hundred, which ranks it second against its competitors, under FedEx. Total culture scores are gotten from all the questions staff at a company answered comparably.
First_ FedEx’s Logo having a score of Seventy three out of one hundred
Second_ DHL’s Logo having a score of Seventy two out of one hundred
Third_ TNT’s Logo having a score of Sixty five out of One hundred
Fourth_ Neovia Logistics’ Logo having a score of Sixty three out of one hundred
Fifth_ Landmark Global Inc.’s Logo having a score of Sixty two out of one hundred.
A detailed review of UPS Supply Chain Solutions as a competitor to DHL.
Many reviewers rated UPS lower than DHL Company in the following:
- CEO Ratings under Comparison
- Product Quality Ranking
- NPS Comparison
- Pricing Score Rating:
- Customer Service Rating
Nevertheless, UPS has a better tracking system of shipments to its location than DHL.
Other Competitors include:
- DB Schenker: DB Schenker has been the best when supplying house-to-house shipments. They conserve all the timelines and your shipment reaches promptly and quickly when compared to DHL.
However, DHL overtakes DB Schenker in terms of wide coverage supply, CEO Ratings under Comparison, Product Quality Ranking, NPS Comparison, Pricing Score Rating, and Customer Service Rating.
- Expeditors: This International Logistics service provides effective cross-border logistics which is also competitive. It renders customized servicers to fit business needs, unlike DHL.
However, DHL is rated higher than Expeditors. DHL offers better service and evaluation.
- DSV is among the leading forwarders and clearance agencies in Africa, it’s headquarter is located in Denmark. They have a worldwide network with their operations in more than eighty countries and over fifty companies.
DHL supply chain provides better contracting and integration making it better than DSV.
- Panalpina: Panalpina is a good service provider.
DHL adapts faster to recent trends in the market making it better than Panalpina.
- Agility Logistics: Agility Logistics Offers a unique documentation translation service that helps in French-speaking countries in Africa for Custom Gold Card. However, DHL is rated above it.
- APL Logistics: APL Logistics is a trusted business partner. It owns the assets and has good knowledge of Operations. The industry is very adaptable to client requirements. Nevertheless, it is ranked below DHL Supply Chain for numerous reasons, one of which includes better service.
- CEVA: CEVA has consistently provided excellent service, across various territories. DHL has ranked above this for many reasons but customer service rating.
- Penske Logistics: DHL is ranked above this one. It gets ignored from beginning to end, but it should not be providing similar resources and services as the competitor at a fraction of the cost.
- C.H. Robinson: C.H. Robinson is a promising product, Its expectations are following SLA’s. There are visible modifications throughout the process and integration with other tools took little time, however, DHL provides wider coverage than C.H. Robinson.
- Damco: Damco displays strong expertise in Africa, reaching more than thirty-two countries within Africa, hence covering a smaller region when compared to DHL that supplies globally. Damco preferably procures end-to-end logistics solutions which include: Warehouse and Forwarding.
- GEODIS: Geodis can be used for regular product air freight shipments for instance, from the factory in Germany to a warehouse in the US. Geodis is air-specific and does not offer land shipments like DHL.
- Ryder Supply Chain Solutions: Ryder Supply Chain is a good service, though it has complications working through contract negotiations, unlike DHL.
- Bollore Logistics: Bollore Logistics is very customer-centered. However, it doesn’t come close to DHL.
- Kenco Logistic Services: Sound communication skills between the site and account manager. The RFQ process was dealt with extreme expertise, incredibly quick return in communications. It is ranked below DHL.
- Schneider Logistics: This is a company always used for transportation management. They are incredible as a consultant, however, DHL is better enhanced to the 4PL capabilities.
- XPO Logistics: Customers like DAS in the USA always prefer this carrier for logistics shipment because of their goods and Promptly, It isn’t close to DHL that covers a wide coverage.
- Hellmann Worldwide Logistics: Hellmann global Logistics provides warehouse services for company inventory, It services don’t perform numerous tasks like the DHL supply chain.
- Ingram Micro: Ingram has demonstrated to be one of the nicest partners to have. They have a substantial understanding of the industry and are trustworthy. DHL supersedes Ingram Micro in quality service, initiation, and evaluation.
- Toll Group: DHL does not come close to DHL that offers better service, support, easier to integrate, deploy, and evaluate.
Summary/Conclusion
DHL’s Competitor analysis reveals FedEx and UPS as DHL’s top competitors. With FedEx ranking above DHL and UPS below. Indeed, DHL is one of the world’s leading logistics companies. With all these competitors, it is very easy to rank low at any point in time.
