If you’re thinking about ending your Planet Fitness membership, it’s important to know their cancellation policy, potential fees, and the right steps to avoid surprises. This guide walks you through exactly how to cancel your Planet Fitness membership, what to expect in terms of costs, and how to avoid common pitfalls. Before you begin, check your membership agreement and gather any necessary documents to ensure a smooth process.
What You’ll Need
- Your Planet Fitness membership agreement or contract (optional but helpful)
- A valid form of identification (driver’s license, state ID, or passport)
- Your Planet Fitness membership key tag or member number
- Mailing supplies if canceling by certified letter (envelope, postage, pen, paper)
- Access to your local Planet Fitness gym (for in-person cancellations)
- Bank or billing information (to confirm account details, if needed)
Step-by-Step
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Review Your Membership Type and Agreement
Planet Fitness offers two main types of memberships: Classic and Black Card. Cancellation terms and potential fees differ depending on which one you have and whether you’re still within your minimum commitment period (usually 12 months). Check your original agreement or ask your home club for details about your specific contract. -
Decide How You Want to Cancel
Planet Fitness does not allow online or phone cancellations. You can only cancel your membership in one of two ways:- In person at your home Planet Fitness club
- By mailing a signed, written letter to your home club (certified mail recommended)
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Gather Your Documentation
Bring your membership details and identification to the club if canceling in person. If mailing, write a short, clear letter stating your full name, membership number, request to cancel, and your signature. Keep a copy of the letter for your records. -
Visit Your Home Club (In Person Cancellation)
Go to the front desk and tell the staff you wish to cancel your membership. Present your ID and member information. You may be asked to fill out a cancellation form. Ask for a receipt or written confirmation of your cancellation request. -
Mail Your Cancellation (By Letter)
Address your letter to your home club’s official mailing address (find this on your club’s website or your membership agreement). Send it via certified mail so you have proof of delivery. Retain your mailing receipt and a copy of the letter. -
Understand Potential Cancellation Fees
If you are still within the 12-month commitment period (for most Classic memberships), you may be charged a buyout or early termination fee (typically $58, but check your contract). If you’re outside the initial term, there is usually no fee. Black Card members may have different terms depending on your signup date and location. -
Check for Outstanding Balances
Ensure your account is up to date. If you owe any unpaid monthly dues or annual fees, these may be charged even after your cancellation request. Clear any balances to avoid collections. -
Confirm Your Cancellation
Ask for written confirmation from the club or follow up a week after your request (especially if you mailed your letter). Monitor your bank account for any recurring charges. If you see additional charges, contact your home club immediately.
Common Mistakes
- Trying to cancel online or by phone. Planet Fitness only accepts cancellations in person or by mail.
- Mailing your cancellation to the wrong address. Always send to your home club’s official address, not the corporate office.
- Failing to get written confirmation. Without proof, it’s difficult to dispute extra charges.
- Not checking for outstanding dues. Unpaid balances can lead to collections or continued billing.
- Assuming cancellation is instant. There’s usually a notice period (often 30 days), so you may be billed one more cycle after your request.
- Forgetting the annual fee timing. If you cancel right before the annual fee posts, you may still be charged. Ask when your annual fee is scheduled.
Tips
- Cancel well before your next billing date to avoid being charged for an extra month.
- Use certified mail when canceling by letter for proof of delivery and date.
- Request a cancellation confirmation receipt in person and keep it until you see no further charges.
- Be polite but firm with staff. If they offer incentives to stay, you are not obligated to accept.
- Update your bank or credit card provider if you suspect unauthorized charges after cancellation.
- Read your contract carefully for gym-specific rules, as some franchise locations may have unique policies.
Troubleshooting
- If your cancellation is not processed: Contact your home club with your proof of cancellation (receipt or certified mail tracking). Ask for a manager if needed.
- Continued charges after cancellation: Gather all documentation and contact your club immediately. If unresolved, dispute the charge with your bank or credit card company and provide your proof.
- Lost your cancellation confirmation: Check your email (if provided at the club) or return to the club to request a new confirmation. If you canceled by mail, use your certified mail receipt.
- Unpaid dues or fees billed after cancellation: Ask for a detailed account statement. If you canceled after your billing date or annual fee date, you may still owe these charges.
- Can’t get through to your club: Visit the club in person if possible. If you moved far away, use certified mail and keep all records.
- Disputes or unfair practices: If you believe Planet Fitness is not honoring your cancellation, contact your state’s consumer protection office or file a complaint with the Better Business Bureau.
Frequently Asked Questions
- Can I cancel my Planet Fitness membership online or by phone?
- No, Planet Fitness requires cancellations to be done in person at your home club or by mailing a signed letter. Online or phone cancellations are not accepted.
- Is there a cancellation fee at Planet Fitness?
- If you are still within the 12-month commitment period, you may be charged an early termination fee (usually around $58). If you’re past your initial term, there is typically no fee. Always check your specific contract for details.
- How much notice do I need to give to cancel?
- Most Planet Fitness locations require at least 30 days’ notice. You may be billed for one final cycle after submitting your cancellation.
- What if I moved or can’t get to my home club?
- If you’ve moved, you can mail your cancellation letter to your home club. Include your new address and a request for confirmation. Some clubs may require proof of relocation for early termination.
- Will I get a refund for unused time?
- Generally, Planet Fitness does not offer refunds for unused portions of your membership. You may use the gym until your final billing period ends.
- How do I know if my membership is officially canceled?
- You should receive written confirmation from the club. Monitor your bank account for at least one month after cancellation to ensure no further charges occur.
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Planet Fitness Cancellation Policy: Step-by-Step Guide & Fees