The best place to get ice cream depends on what you value most, but for most people, Jeni’s Splendid Ice Creams stands out for its creative flavors, high-quality ingredients, and consistent nationwide experience. With a focus on unique recipes and a balance of classic and inventive options, Jeni’s delivers a memorable treat whether you visit their scoop shops or order pints online.
What to Look For
- Flavor Variety: Does the shop offer both classics and unique creations?
- Ingredient Quality: Are real, fresh ingredients used? Is the ice cream made in-house or sourced from local dairies?
- Texture and Freshness: Is the ice cream creamy, dense, and freshly made, or does it taste icy and generic?
- Atmosphere and Experience: Is the shop fun and inviting, or is it more focused on takeout and convenience?
- Dietary Options: Are there vegan, dairy-free, or allergy-friendly choices?
- Price Point: Is the ice cream an affordable treat, or more of a premium splurge?
- Location and Accessibility: Is it easy to get to, or can you order for delivery?
Jeni’s Splendid Ice Creams
Strengths: Jeni’s has become a national favorite thanks to its inventive flavors (think Brambleberry Crisp, Brown Butter Almond Brittle, and Everything Bagel), super-creamy texture, and high standards for sourcing. They use grass-grazed milk and often feature local ingredients in seasonal specials. Their scoop shops are vibrant and welcoming, and their pints are available in many grocery stores and online for delivery nationwide.
Trade-offs: Jeni’s is a premium option, with prices reflecting its quality—expect to pay more than at a standard chain. Some flavors are polarizing, and the menu rotates often, so favorites may not always be available.
Best For: Ice cream lovers looking for unique, bold flavors and a consistently high-quality product, whether in person or at home.
Salt & Straw
Strengths: Salt & Straw is famous for its chef-driven, small-batch approach and out-of-the-box flavor combinations (like Honey Lavender or Pear & Blue Cheese). Their commitment to local ingredients and partnerships with artisans in their cities (Portland, LA, San Francisco, Seattle, Miami, and more) means you’ll find flavors you can’t get anywhere else. Their staff is known for being generous with samples and recommendations.
Trade-offs: Salt & Straw is currently limited to select cities, though they do ship nationwide. The flavor lineup can be adventurous, which may not appeal to those who prefer traditional options.
Best For: Adventurous eaters and foodies seeking an ice cream experience that’s as much about discovery as dessert.
Baskin-Robbins
Strengths: As the world’s largest ice cream chain, Baskin-Robbins offers familiarity, accessibility, and a wide range of flavors (31 at any given time, with seasonal specials). It’s affordable, kid-friendly, and there’s likely a location near you. They also have cakes, sundaes, and take-home options.
Trade-offs: Ingredients and texture are more mass-market; you won’t find the same level of creaminess or local sourcing as at artisan shops. The atmosphere is functional rather than memorable.
Best For: Families, budget-seekers, or anyone looking for classic, reliable flavors and wide availability.
Local Artisan Ice Cream Shops
Strengths: Nearly every city has a beloved local ice cream parlor—think Humphry Slocombe (San Francisco), Ample Hills (Brooklyn), Molly Moon’s (Seattle), or Van Leeuwen (NYC, LA, and more). These shops often make their ice cream in small batches, with a focus on local dairy and creative seasonal flavors. The experience is personal, and you’ll often find flavors unique to your region.
Trade-offs: Quality and menu can vary widely. Prices are usually higher than chains, and hours or availability may be more limited. Not all offer dietary alternatives.
Best For: Supporting local businesses, trying flavors you won’t find elsewhere, and enjoying a sense of community.
Ben & Jerry’s Scoop Shops
Strengths: Ben & Jerry’s is known for its rich, chunky ice cream and iconic flavors like Cherry Garcia, Half Baked, and Phish Food. Their scoop shops offer sundaes, shakes, and cones, and their social mission supports fair trade and sustainability. Vegan and non-dairy options are available, and pints are widely sold in grocery stores.
Trade-offs: Scoop shop locations are limited compared to chains like Baskin-Robbins. Some flavors are only available in pints, not by the scoop.
Best For: Fans of mix-ins, those seeking ethical sourcing, and anyone craving a fun, recognizable brand experience.
Gelato Shops (e.g., Gelato Messina, Amorino, Gelateria Naia)
Strengths: Gelato offers a denser, silkier alternative to American-style ice cream, with intense flavors and less fat. Top gelato shops (like Gelato Messina in Australia, Amorino in major cities, or Naia in California) focus on authenticity, using traditional Italian recipes and real ingredients. Fruit flavors are especially vibrant and dairy-free options are common.
Trade-offs: Gelato shops can be pricier, and the texture/flavor profile is different—some may find it less creamy or rich than classic ice cream. Locations are less widespread, often limited to urban areas.
Best For: Those who appreciate European desserts, want lighter or fruit-forward flavors, or are seeking dairy-free choices.
How to Choose
Budget: If you’re looking for an affordable treat for a group or family, national chains like Baskin-Robbins or even grocery store pints (Ben & Jerry’s, Häagen-Dazs) are your best bet. Expect to pay $3-5 per scoop at chains, while artisan shops and gelaterias may charge $5-8 per serving.
Use Case: For a special occasion or date, an artisan shop or gelateria offers a more memorable, premium experience. For a quick weeknight treat, convenience, or take-home, chains and grocery options are ideal. If you want to try the latest flavor trends, head to a place like Jeni’s or Salt & Straw.
Dietary Needs: Vegan, dairy-free, or allergy-friendly? Jeni’s, Salt & Straw, and Ben & Jerry’s all offer clearly labeled options. Gelato shops often feature sorbettos (dairy-free fruit flavors). Always ask staff about cross-contamination if you have severe allergies.
Atmosphere: Want a fun outing? Look for shops with a welcoming vibe, seating, and maybe some Instagram-worthy décor. For pure flavor, the shop’s appearance may matter less than the ice cream itself.
Flavor Preferences: If you crave classic chocolate and vanilla, chains will suffice. If you want to explore flavors like Goat Cheese & Cherry or Olive Oil, head to an artisan shop.
Frequently Asked Questions
- What’s the difference between gelato and ice cream?
Gelato is Italian-style ice cream, made with more milk and less cream, churned slowly for a denser, silkier texture and more intense flavor. It’s generally served slightly warmer than American ice cream. - Are there good vegan or dairy-free ice cream places?
Yes—Jeni’s, Salt & Straw, and Ben & Jerry’s all offer vegan options, and many gelato shops have dairy-free sorbet flavors. Always check for allergens if you’re sensitive. - Can I order ice cream for delivery?
Many shops now offer local delivery through apps like Uber Eats and DoorDash, and both Jeni’s and Salt & Straw ship pints nationwide. Grocery stores stock most major brands for home delivery as well. - What if I have nut or other allergies?
Always let staff know about your allergy before ordering. Some shops have dedicated equipment or allergen-friendly flavors, but cross-contamination is possible in mixed-use facilities. - Why does artisan ice cream cost more?
Premium ingredients, small-batch production, and creative recipes all add to the cost. You’re paying for freshness, flavor, and often, a unique experience. - Is soft serve better than hard scoop?
It’s a matter of texture and preference. Soft serve is lighter and fluffier, often dispensed fresh, while hard scoop is denser and more traditional. Both can be delicious!
Bottom Line
If you want the very best overall ice cream experience—memorable flavors, quality you can taste, and options for delivery or takeout—Jeni’s Splendid Ice Creams is the top pick. For adventurous eaters, Salt & Straw is a must-try, while budget-seekers and families will be happiest at Baskin-Robbins or with grocery pints. Ultimately, the best place is the one that matches your taste, budget, and craving—so don’t be afraid to explore new shops and flavors in your area!
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