A membership coordinator acts as an intermediary between a company or an organization and its members. Their key roles include solving inquiries, providing the members with the information they needed, managing regular communication activities, and maintaining records of memberships. Here, let’s know about the Membership Coordinator Job.
They also coordinate with the accounting department regarding the membership fee payment.
A good membership coordinator should have phenomenal communication skills with a trait for building strong relationships between the organization and its members.
Duties and Responsibilities
- A membership coordinator handles all questions, requests regarding delivering required information and managing complaints regarding memberships.
- He/she processes applications regarding memberships, their renewals, and resignations.
- He/she maintains and updates the records of memberships.
- A membership coordinator collaborates with the member communication activities.
- He/she functions in collecting data and tracking membership activities and preparing reports based on the data collected.
- Develop and implement new strategies to hire new members for the organization.
- Tracking membership revenue by coordinating with the accounting department.
- Creating membership marketing material.
- Formulating events and activities for the current and prospective members of the organization.
- Regulating the application process of the memberships of the members involved. This includes providing member categories and allocation of membership fees.
- A membership coordinator tracks all approaching leads and reverberates with all present leads while preserving a large CRM database.
- Management and coordination of technical, audio-visual, and team-based interactive activities.
Qualifications to become a membership coordinator
- A high school diploma or GED
- A bachelor’s degree
- Experience in member management, marketing, sales, or recruiting services
Essential skills and requirements
- Proficiency in Microsoft suite. This includes Microsoft office, word, excel, PowerPoint, and access
- Experience with Adobe creative suite and basic CSS/HTML
- Excellent verbal communication skills
- Excellent written communication skills
- Creative thinking and ability to take initiatives
- Building a good relationship with other members of the organization
- Excellent written and editing skills
- High organizational skills
- Strategic thinking, anticipating development for the future, and making plans accordingly
- Ability to manage several tasks simultaneously. Good experience in planning multi-step projects and reaching milestones without compromising on quality and precision
- Great flexibility to work autonomously or as a team member.
Membership coordinator salaries
The average salary of a membership coordinator in the United States ranges between $35,118 to $50,209 per year. The per-hour salary is nearly $17.
The top 10 percent makes on an average $47,000 per year, while the bottom 10 percent makes on an average $27,000 per year.
Best paying cities for membership coordinator job in the United States
| CITY NAME | AVERAGE SALARY |
| San Francisco, CA | $50,427 |
| Washington, DC | $44,908 |
| Miami, FL | $39,273 |
| Chicago, IL | $42,798 |
| Boston, MA | $45,453 |
| New York, NY | $48,531 |
| Dallas, TX | $40,079 |
Top companies in the United States for membership coordinators
- National League of cities
Salary- $20.13 per hour
- Orangetheory Fitness
Salary- $20.02 per hour
- Novuskin NV LLC
Salary- $19.99 per hour
- Girl Scout of the USA
Salary- $16.86 per hour
- LA Fitness
Salary- $15.22 per hour
- Club Pilates
Salary- $14.35 per hour
Common benefits and perks for membership coordinator
- Gym membership
- Health insurance
- Dental insurance
- Life insurance
- Vision insurance
- Flexible schedule
- Work from home
- Professional development assistance
- Employee discount
- Paid time off
- Mileage reimbursement
Interview questions to hiring membership coordinator
The hiring manager is looking for those candidates who have exceptional customer service skills and practical knowledge of marketing principles. A membership coordinator must have excellent communication skills to increase their chances of being hired.
They might be expected interview questions like-
- What strategy would you opt to hire new members in the company?
The candidate’s answer to this question reveals his/her experience with the same/ related job title and knowledge in marketing.
- How would you influence someone to keep their membership?
The answer to this question reveals the candidate’s communication and sales skills.
- Do you have any previous experience in organizing events?
The candidate’s answer to this question demonstrates his/her experience in event organizational skills.
- Can you demonstrate the content you would write in the newsletter?
The answer to this question demonstrates the candidate’s writing skills and experience.
- What should be the right approach to welcome new members to the company?
The answer to this question reveals the candidate’s creative skills and ability to take initiative.
- Demonstrate the ways by which you plan, organize, execute, and prioritize your work.
This shows the candidate’s organizational and time management skills
- Can you share an experience in which you handle a difficult person? How do you manage such a situation?
This demonstrates the candidate’s problem-solving skills and ability to handle unconventional situations.
- Have you applied new technology in your previous job role which helped the company?
This demonstrates the candidate’s creative thinking and novel approach to exploring and experimenting.
- Have you worked with a large amount of data/information? How did your approach help the organization to expand?
This demonstrates the candidate’s ability to research and find different methods to approach a solution.
- Share an experience in which you have to gather information from several sources. How would you gauge whether the information you collected is significant or not?
The answer to this question reveals the candidate’s research aptitude and keenness to accuracy and precision.
- What is the key to communicating with the public?
This reveals the candidate’s verbal communication skills.
- Do you have any previous experience in which your attention to detail and precision helped the company to grow?
The candidate’s answer to this question reveals his/her alertness and aptitude to details and precision.
- Have you ever presented something to the group? What was your approach and how well did it get received?
This demonstrates the candidate’s presentational and communication skills.
- Share an experience in which you demonstrate good listening skills. What was the situation and how well did you manage it?
The answer to this question reveals the candidate’s ability to handle any situation and his alertness of mind and calmness.
How to crack the interview?
- Background Research- Research the company you are approaching. Show them that you know the culture of the company, its services, products, and customers.
- Practice on some basic old questions- Though each interviewee has their own set of unique questions, yet some questions are always common regardless of the company or job you’re applying for. Formulate answers to those questions and rehearse them manifold to reveal yourself up there confidently.
- Prepare yourself with examples- The hiring managers are always looking up the candidates who have some experience or project related to the skill they show. Instead of saying ‘I have excellent written communication skills, show them up with some suitable experience in which you demonstrate the same.
- Dress up for success- the recruiter might judge you in the first encounter. Make sure you have researched about the company so well that you are well aware of the culture there and how the manager there is. While some company’s demand formal suit-and-tie attire, some welcome candidates with their fashion. So, your attire at the interview depends mostly on the company you are appearing before. If you are confused regarding what to wear, the traditional business causal is the right fit.
- Be relaxed and calm- Make sure you have practiced a lot before appearing for the interview. Don’t let any anxiety or tension demonstrate on your face. Enter the hall with ease and greet with a smile. Don’t be too over-conscious about your body language. Still tall, proud, and with confidence with a slight smile on your face.
- Be honest- If you don’t have any experience in the skill you’re being asked about, rather than boasting yourself, tell the truth. The hiring manager gauges each candidate with his/her honesty. Rather than giving manipulated and unrelated answers, be honest and focus on your other skills and experience and demonstrate to them how your other skills help the company to grow.
- Ask questions to the interviewee- Don’t be afraid to ask 2-3 questions that you have prepared beforehand. This shows the hiring manager that you have done the hard part of understanding your company and your role and are keen to explore your field.
Frequently Asked Questions (FAQs)
- Does the salary of a membership coordinator the same in each city?
The salary of a membership coordinator varies from city to city. It depends mainly on the cost of living. If the expenses are high, wages are high too to compensate for the cost of living. For example, salary in New York City is higher as compared to a small town in the United States.
- What are the factors that influence the salary?
The salary of a membership coordinator depends mainly upon the city one works in. Instead, other factors like educational level, skills, experience, certifications also affect the pay.
- What is the highest salary of a membership coordinator in the US?
The highest salary is $57,751 per year in the United States.
Find out some membership coordinator jobs in the below link
https://www.zippia.com/membership-coordinator-jobs/jobs/
A membership coordinator functions as a communicator between the company and its members. To be successful in the field, the candidate needs to keep the number of memberships up and ensure the satisfaction of its members. He/she should have excellent written and verbal communication skills that ensure a good fit for the role.
