Here we will see Foot Locker Interview Questions and answers
Introduction
Foot Locker is a famous company in the United States for its Shoes and Footwear, along with sports apparel and merchandise. It is one of the few companies that is a household name for sportswear and is one of the best places to work and gain experience if you are a person who has to make a career in sports marketing or selling merchandise.
Foot Locker was introduced to the United States way back in September of 1974 in the City of Industry located in California. It quickly became a sensation due to the wide variety of products they offer along with the buy price. In addition, many people prefer Foot Locker for its convenience and its catalog in providing products that are not readily available in other apparel and sports stores.
Foot Locker is one of the best companies since it operates in the United States and 28 other countries, which multiplies its revenue and influence on the different sports shops in those countries. People will prefer companies with a reputation preceding them, which is why most companies need to advertise their products well.
But today, we will be looking at some of the sample Interview Questions you can learn from because you have gotten an interview call from Foot Locker. These questions will help you stay on top of the interview line while also ensuring you do not fumble or get stuck upon an answer.
Keep in mind these are the most common questions that the interviewers were asked. They may not always be concrete; besides this article, feel free to do your research to know more about the company policy and essential things like average pay perks and many more.
Foot Locker Interview Questions
Tell us a little about yourself.
This is the most common interview question, and you will find yourself getting these questions asked in almost every company you interview for. That is why you need to be casual and professional at the same time with this approach. Tell them about your hobbies and your education.
A point to note is that telling them about your work experience will be critical since they will be interested in that more than anything else.
The answer: I am an undergraduate currently pursuing a degree in Business Administration. I have working experience in fast-food restaurants and an apparel store near my neighborhood. I worked for three months in the restaurant and two months in the apparel store. I worked part-time in both stores since I had to juggle my studies and family.
I am interested in sports like basketball and tennis. I played amateur level basketball in high school, and my hobbies are reading, listening to music, video games.
Tell us about your past work experience in detail.
This question is likely to follow up with the previous question once you state that you have worked in previous companies before. Therefore, make sure to keep a letter of recommendation or any feedback letter you got from your last employee. In the least, any record of where you worked will be an excellent asset for you in this interview.
A certificate will work wonders(and it is common for students to get credentials at the end of their respective tenures. If you have not gotten one, feel free to ask your previous employer if they can produce it)
Answer: I was a cashier in the fast-food restaurant during my three months tenure, in which my duties were to know and remember everything about the menu items, be quick at calculations, operating the counter, making sure the correct change is given, and also cleaning the restaurant from time to time.
In the apparel shop, I was on the sales floor, making sure the customers know everything about the product if asked ad helping them navigate alternatives to the unavailable products and help them get the product they want. Other duties involved:
- Maintaining stock and keeping stock.
- Communicating with the cashier.
- Cleaning the place after hours.
Tell us what you know about Foot Locker.
This question is best answered with facts and how this company has evolved during the times. Answer by presenting some history, statistics, and facts, so you cover every area and do not leave anything out. If you have done your research, do not hesitate to show facts and figures about the company.
Answer: Foot Locker specializes in offering Footwear and sports apparel. It operates in more than 28 countries and has more than 800+ stores in the United States. It is a parent company of Champs sports and works in North America, Asia, Europe, New Zealand, and Australia.
Due to their worldwide name and appeal, they are also a component of the S&P 400.
What are/ is your greatest strength/strengths?
Another common question in interviews because your employer must recognize what kind of individual he is working with. It is important to note that you should be confident in your abilities while describing your strengths. Talk about your strong points that you learned about while working with the different companies and your competence in completing tasks in said times.
Review your job description and base the answer depending on the requirement of the vacancy of the job. Mention the skills that will be useful in the job that you are applying for.
Answer: My greatest strength is that I can easily keep particulars and details in mind; I also have a lot of experience in the sales department and can explain the benefits of products to customers to make sales. I can make people see the good in every product and highlight all the positives and negatives so that the customer has a clear idea of what to go for when buying.
I am also time-oriented and can adjust myself according to the requirements of the task. I like to achieve my deadlines before the time goes out and thrive in a team-related environment.
What is your greatest weakness that you would like to work upon?
It is customary that the most significant weakness question follows the most outstanding strength question. These two questions are the most common in any interview and can give people a hard time if they did not have the time to practice or research.
Luckily all you have to do is remember a few things to give a good answer to this question. One is to not say you don’t have one or can’t remember it, and do not stay something unrelated to the job. The employer wants to know which areas you can work upon and improve. Also, do not say something vital to the position or the role you are applying for.
Answer My greatest weakness is that I can quickly lose focus, but I have worked on that part for the longest in my professional career. And now, when I lose focus, I try to picture the result of a task that prevents me from getting distracted from my goal.
Where do you see yourself in five years?
This is also a staple question in most interviews because the employer wants to know your current predicament regarding your professional life. It can be straightforward for college and university students to answer this question because apart from their studies, they have a lot to do in their life.
So it is good advice to talk about your future or even discuss what you want to be after completing your undergrad or college. So if you are a college student, discuss what you want to do after you get out of your university and enter the fully-fledged professional life and if you are an adult, talk about what you honestly see yourself as.
The answer is I am a college student, so I expect to be a marketing head in a well-known agency in the next five years and to look to expand my horizons by working with professional individuals. I also expect to be in touch with other similar individuals who share my ideas and thought processes.
How would you deal with an angry or upset customer?
The upcoming questions will test out what you can do as a proper employee and measure your skillset. This is a fundamental question as it is asked to see if you have the patience to represent the company on the sales floor. Employees must be aware of their surroundings and corporate with the customers even if they yell, remember do not take it personally.
Sometimes the customers are just looking for someone to rile up.
I would try things like waiting for the customer to vent out their frustration before trying to help them and not interrupt them. I would not blame the customer for the error and show them that the company and I care about their opinion. Instead, I will try to solve the problem they are having calmly, and if I cannot, I will direct them to someone who can do that.
I would also not the customer affect the rest of my day or my work ethic and not take anything personally.
What makes you an essential asset for the sales floor?
This question is asked to gauge your ability to adjust to the sales world and determine what makes you worthy of being on the sales floor. It is essential to mention your experiences in the previous places of work and, if you have not wired before, say any extracurricular event you took part in.
If you haven’t done that, be honest and tell them you want to learn as much as you can by being on the sales floor of Foot Locker. It will be an asset if you pursue a sports career since you will know a lot about the industry and will help you better in interactions with the customers since you will have existing knowledge.
Answer My love for sports and knowledge about popular games will make me an asset for the sales floor. I also thrive better in a controlled and team-led environment, which the sales floor has plenty of. This is why I believe that I will be ideally suited for the sales role due to these combined skills.
According to you, what is excellent customer service?
The answer to this can be subjective, but one thing stays the same. Excellent customer service is the service in which the customer’s doubts, queries, and problems can be solved without the opposite parties disagreeing or getting angry. Excellent customer service needs to be smooth, and the parties concerned should be knowledgeable about the product.
Answer The best customer service is when the consumer is not kept waiting for long intervals, is adequately helped when asked about specific products, and the store is always up to date on its tock and display, so it is easy to find products that the customer wants. In addition, the staff should be friendly and should be willing to help customers find what they want.
Why should I hire you?
This is either the last or the central question any employer will ask you. This is to check your confidence level and how you can be an asset to the company. It is also a way for the interviewer to analyze what skillset you have. Look at the job description and tell the employers the skills you have that pertain to the job description.
Suppose the job vacancy calls for a cashier, then mention counting skills, operating the table, communication skills, previous work experience, etc.
I love to work with people and am also interested in sports equipment; I have prior experience performing on the sales floor and working together well with people. I have also worked as a cashier and have taken stock in my previous job to provide value in three places without any additional training.
