Do you like talking to people, helping them solve their problems, and being kind? What if I say you could get paid for it. No, I am not bluffing. It’s a fact. Guest relation representative is often associated in different places to talk to people and solve their queries. You can also flaunt your leadership skills and put a smile on people’s faces and make them feel comfortable and satisfied. Let me add one more benefit here. Here is the topic- Disney Guest Relations Interview Questions.
How about a place that almost everyone loves? – Disney. Yes, Disney has spots for guest relation representatives that are hired to maintain their customer service standards. This helps Disney to improve their overall performance and avoid extraneous disputes.
Are you interested in the role? We are here to make your day a tat bit easier. Here is a list of few questions that are asked during Disney’s guest relations interview. Read further to know about the application process as well.
Interview Questions:
1. Disney is all about energy and enthusiasm. How would you reflect our personality through yours?
The approach to this question could be your key to prove to the interviewer that you belong here. Show them how your personality reflects their motives and what makes you a part of the energy they possess. Talk about how people have often complimented you for your enthusiastic personality, how it has helped others.
Tip: Knowing multiple languages can easily be a selling point.
2. Would you prefer to lie to save the face of an employer who probably was rude to a customer, or would you speak the truth?
Moral and ethics play a significant role here. Something could be morally right, but some can ethically be contradicting. Keep an overall scenario in mind to answer the question. Tell them you are not comfortable in lying and value your ethics more. Convenience them how you will not be biased in the situation and also work on not hampering Disney’s reputation.
3. Safety is our major concern, how will you take care of a situation that has a medical emergency?
Try to give a neutral answer that does not drag to the extreme measures of you carrying the person to keep them safe. No. Keep a point of how in a realistic situation you would try to calm others and seek medical health in the quickest possible way.
4. How do you rate yourself as a leader? Could you give us a situation where you voluntarily took leadership?
Use a natural experience you feel where you did your best as a reader. Knowing all well, not everybody is a leader people will understand if you aren’t one to show up in all shining armor.
Be honest, tell them you are a born leader if you are one. If you prefer to be a silent specter, tell them how you often keep to yourself but could act when the situation asks. Back yourself here with an experience.
5. How will you handle a child who has separated from their parents and is found crying alone in the park?
Honest answers can be the best. Tell them whether you are good with kids and how you will handle and distract them for the time being, how you will immediately make announcements, and ensure that the child is comfortable.
6. Why Disney?
Well, this can be your opportunity to prove why you like Disney so much. Let them know Disney is your dream place and working here will add value to their experience. Mention points that push you to pursue a career in guest relations, and especially at Disney.
7. What challenges do you hope to face working with us? Do you have any solutions for those?
Being a people’s location, Disney will always be filled with a crowd. Tell them what challenges you can face. It is an intuitive question and interviewers want to understand how you perceive your role. Think about the answer from every scenario and develop an answer that includes almost every challenge in the guest relation.
8. At Disney, we often emphasize teamwork? Are you a team player and would you be able to cope with multiple members?
Tell the interviewer how you are a team player and can also manage a team if the situation demands. Flaunt your leadership skills, tell them how you are comfortable around people and do other things that make you a people pleaser.
9. During rush hours and peak seasons, you would have to be on your foot the entire day. Are you capable of taking the physical strain?
Honestly answer of you can work for long hours on foot. This is just a question to decide which department you might belong to at Disney. You might even get a comfortable job that does not require lifting things.
10. What do you look for in an ideal employer?
Give them your insight into an ideal employer. How you like to work, what work culture you have worked with. Tell them feedback matters to you, and how you like to work efficiently alongside a supportive manager.
Hiring Process for Guest Relations:
Disney opens their guest relation application every six months. They would require you to have prior experience with Disney and good records in the same. The postings open nearly in August and September.
A person would need to go through a temporary assistance period where the hiring managers check your eligibility and endurance.
Conclusion
So, get ready for the openings and skim through the questions listed above. As a guest relation representative, you would need to demonstrate exceptional interpersonal skills and personal presentation. Back yourself with all your energy and grab the job.
Trust me with the right skills, it is meant for you.
