Anthem Interview Questions- With Simple Answers

Ever happened that your resume got you through to the interview round, but you feel nervous for the interview round? Don’t worry; it is widespread even for the pros who have previous work experience and faced various discussions. While finding one’s dream job may be easy, but many stumble and fall through the interview round. Here are some of the Anthem Interview Questions.

Further down, we will discuss the top 10 questions if you are preparing for a job in the Anthem and try to provide a suitable answer to each question which will increase your chance of selection.

About the Company

Anthem is a US health insurance company. It is the largest profitable organization in managed health care under the supervision of the Blue Cross Blue Shield Association. In the annual list published in Fortune 500, Anthem ranked 29^th.

Top 10 Questions & Answers

Take note that these questions may vary during the interview process. Here we are trying to give you a brief idea of what you will face inside the cabin or on google meet or skype.

1. What made you apply for this post in the company?

• Concept: This is a stereotype question you will get asked at any interviewing round for any company, yet one of the most crucial questions. Here the interviewer wants to hear what particular reason or reasons made you apply for this post. Besides, this question provides an insight into what kind of a person you are and how much your passion would benefit the company.
• How to Answer: Try to answer it as simple as possible and make it relevant to the application post. 

For example, 

• If you are applying for the managerial position, try to relate your adventure-loving personality and your challengesuses simply to meet the company goals. 
• If you are applying for a junior employee position, try to relate your efficient and persistent personality to meet the company objective.

2. Anthem has all the latest technologies to make the workflow smooth. How much acquainted are you with modern-day technology, and if not, how much are you willing to learn?

• Concept: Technology is changing in every field. Here the interviewer wants to know how much are you used to different software. Also, this will tell the interviewer how much you are willing to come out of your comfort zone, simply and your challenges learn new things. Finally, this will also show how much you are ready to adapt to everyday changing technology.
• How to Answer: Try to answer this:

• With your software skills, like how efficient you are with Microsoft office tools like Powerpoint or excel.
• How many projects you have accomplished with it for the previous company you have worked for or during internships. 
• To Keep in mind, various companies use various technologies which serve their purpose. If you have any such experience where you have to learn a particular software to work for that company, share it
• Try to mention how much easy or difficult it was for you and within how many days you mastered it.

3. If you are hired today, what will be your first accomplishment?

• Concept: Every company has specific objectives and goals set for its progress. The interviewer wants to know what are the priorities set by you for the advancement of the company. Also, this will tell the interviewer if you have done your homework on the company’s objectives and goals.
• How to Answer: Try to answer this:

• With complete honesty, as any bluff woulddetect detected instantly and henceforth obstruct your chances of selection.
• If you are new to this field, your first accomplishment should be to understand how the business works from the grassroots level and make new connections by meeting new people.
• Work on a 30-day campaign and shortlist the essential elements to be discussed.
• If you have previous work experience, then making new connections would be where you should focus mainly.

4. What are the areas, according to you, where Anthem can improvise further?

• Concept: Every company wants to ensure that they will get something from you in return for the money they are paying you. From this question, the interviewer wants to make sure that you are willing to drive the company towards success and only look at this opportunity just as your next job option.
• How to Answer: Try to answer this:

• Ass many people have already, Ashe box, thinking out of the package mentioned, technology, publicity, friendly environment, etc.
• Think about this problem from the viewpoint of the customer. Unfortunately, billing and Medical coding are the areas where the health insurance companies blunder the most.
• Ensure the interviewer that you are aware of the problem and focused on mitigating it.

5. As you know, our job is trying to let local communities learn about health insurance through community education. Do you have any experience of it? How do you think we should approach people?

• Concept: Community education is of the essence for health insurance companies. This question is the key to your selection. Here the interviewer wants to know how good you are at convincing. It also tests how you will tackle tricky customer questions and gain their trust.
• How to Answer: Try to answer this like:

• Keeping the current pandemic situation in mind, the company should organize more and more webinars, banners, posters, and advertisements to let people know about the benefit of health insurance.
• The moto and facilities to be provided should be kept as original as possible as customers spot out marketing gimmicks better than anyone else.
• Social media handles should usessimply extensively as the modern generation tend to be highly active there.
• Even though you don’t have any experience in community education, learn about it and try to answer implementing it according to your post.

6. How do you explain the technical terms to a non-technical customer?

• Concept: Customers are assets to the company. Any misconception between the company and the customers would lead to a loss for the company. Here the interviewer wants to know your conversation skills. How one can deduce the technical terms to a non-technical customer in layman terms depends on his conversation skills.
• How to Answer: Try to answer like:

• Show the conversation skills through the answer itself. Don’t be too crafty, and neither be too simple.
• Instead of defining the technical terms, tell the customer how it will benefit and facilitate them. That is the ultimate reason, after all, why someone should apply for health insurance.
• Mention your experience of handling clients, be it from the same industry or different.

7. Keeping the current conditions in mind, how do you aim to succeed from your home office?

• Concept: Work from home, though, may sound comforting but at times feel boring. The interviewer is very well aware of that fact and wants to know how you deal with the boredom so that it doesn’t affect the productivity of the work.
• How to Answer: Try to answer like this:

• Start with how organized you are. Planning a routine and setting a target for work will ensure that you are dedicated to your job.
• Tell them the time when you are most productive. This will ensure that you know yourself well.
• Get the list of all the techs and software you need for the work.
• Choosing a quiet corner of your house as your workplace Constantly location will show how serious you are.

8. What is your patient care philosophy?

• Concept: The concept of patient care philosophy is simple. What are essential aspects that would provide good patient service and would maintain a healthy customer relation? Here the interviewer wants to know your point of view on the aspects of patient care philosophy.
• How to Answer: Try to answer like this:

• Point out the aspects that enhance the customer-company relation.
• You can include critical aspects of patient care philosophy: quality, participation, compassion, communication, and convenience.
• Apply each of them to create a customer-friendly environment weaving from your experience.

9. This job demands patience. How do you intend to handle a frustrated client?

• Concept: Here, the interviewer wants to know that you understand that customers, angry, happy, or frustrated, are the source of income for the company. Also, this serves as a test of your anger issues and level of patience.
•  How to Answer: Try to answer like this:

• Empathize with the customer and try to understand his situation.
• Ask yourself, what would you have done if you were in his place?
• Keep your calm, listen to the customer’s problem, and develop a robust workplace constant solution.
• If required, apologize first. Studies show that most of the problems end right after apologizing, and it also breaks the rude mentality of the customer.

10. All positions at Anthem require high organizational skills and finished to perfection result. How much are you confident about your performance?

• Concept: This is a simple trick question to check your confidence and energy levels for the job. Also, by organizational skills, the interviewer wants to know if you have leadership skills or not. Every company needs a confident leader who will guide them towards success.
• How to Answer: Try to answer it like this:

• Mention your organizational skills from your experiences and if you don’t have one, share your hobbies that show your organizing skill.
• Tell them you are serious and will leave no loophole in your work.
• Remember, body language plays a vital role while answering questions on confidence.

Thus, these are the top 10 questions that you might have the chance to encounter in the interview rounds at the Anthem. But remember, preparing the interview questions alone can’t get you the job at high-rated companies like them. Look after every minute detail before selecting their employees. Constantly groom yourself for the interview rounds, perfect your body language, oral skills, and confidence.