What Do You Know About “Receptionist”?
A person who sits at the front desk of a law firm, meets clients, answers phones, and connects phone calls to lawyers and other legal employees is an example of a receptionist. The receptionist’s role in a hotel, office, or hospital is to answer the phone, make reservations or appointments, and interact with people when they first arrive. Let us know Receptionist Job Description, Salary, Duties.
Other definitions are as follows:
- An employee who, typically in an office setting, accepts visitors and/or calls.
- A secretary whose primary responsibilities include accepting calls in a hotel, hospital, gym, coaching institutes, and so on.
- An office worker who is primarily responsible for greeting guests and answering the phone.
Write About Receptionist Job Description In Following Areas:
A) Hospital Receptionist
A medical receptionist is a person who works at a medical office’s front desk, assisting patients and visitors. They are in charge of keeping a medical office organized and making sure that the medical environment is inviting, serene and quiet for patients and their families. Medical receptionists are also expected to deliver empathetic assistance to patients while handling a variety of jobs calmly.
- Great multitasking ability, as well as outstanding communication and problem-solving skills.
- Outstanding communication and problem-solving ability.
- A bachelor’s degree.
- Certification in administration.
- Superior documentation, communication, and information technology abilities.
- Dedicated to providing high-quality healthcare.
Medical Receptionists serve an important role in representing practice in the community as client-facing professionals. This position’s duties and responsibilities usually include:
- Overseeing the daily administration of doctors, personnel, visitors, and patients at a healthcare center.
- To make appointments, respond to patient inquiries, handle patient emergencies, and keep track of the healthcare facility’s stock and supplies.
- Answering queries and difficulties quickly or effectively referring them
- Retrieving and updating patient records to ensure the availability of treatment information.
- Anticipating anxiety and skillfully addressing inquiries might help patients relax.
Salary: The average monthly salary for a Medical Receptionist in India is around 19,165 rupees.
B) Laboratory Receptionist:
They’re good at communicating and keeping track of lab records.
- Having good multitasking ability with outstanding communication and problem-solving skills.
- High school graduation degree or equivalent.
- English proficiency.
- A Bachelor’s degree is required.
- Certification in administration.
- Two years of laboratory experience.
They have the following duties:
- Assists in the preparation of microbiology media and the setting of bacteria samples received by the laboratory.
- Logs in samples to the Laboratory Information Management System (LIMS) upon receipt in a manner that ensures the samples are kept in a clear “chain of custody” to ensure the reliability of test results.
- With the help of the Lab Assistant, maintains the sampling Standard Operating Procedures.
- Assists with the production of laboratory solutions and supplies for the laboratory’s chemical examination of samples.
- Maintains laboratory equipment such as glassware, utensils, and facilities by cleaning and maintaining them.
- Cleans and maintains the sample receiving area in a tidy and orderly manner so that it can function properly.
- Upon receiving a sample, performs basic lab tests such as temperature, pH, conductivity, and so on.
- Handles a variety of clerical duties, such as commercial invoicing, spreadsheet maintenance, and file administration.
The average monthly salary for a Medical Receptionist in India is around 15,000 rupees.
C) School Receptionist:
At elementary, middle, and high schools, receptionists serve as gatekeepers. Visitors and parents are greeted, the phone is answered, and appointments with school administrators are scheduled by them. Customer service, clerical, and secretarial labor are all part of their duties.
School receptionists work in a variety of sizes and types of schools, and their specific responsibilities vary depending on the school. They assist the administration and employees in general, as well as facilitate communication within the institution.
- Bachelor or Master’s Degree.
- They must also be extremely well organized in order to keep accurate and thorough records.
- Receptionists at schools should be able to follow instructions while also being proactive in dealing with any concerns that may occur.
- Working with children is a plus.
- Ability to perform simple mathematical calculations.
- Cash handling experience is required.
- Working knowledge in Microsoft Word and Excel.
- Welcome visitors, parents, and students: They answer phones and greet visitors, parents, and students, providing them with information on a number of issues, including school procedures.
- Phone students’ parents when they are sick. They call their parents to come to take them up.
- They improve communication within the school: They communicate with administrators, teachers, and kids’ families via emails, phone calls, and any other means available.
- They manage records: It is their responsibility to keep track of school operations such as registration, phone calls, bus schedules, and routes, and parent contact information, among other things.
- They schedule meetings: They schedule meetings such as parent-teacher conferences, principal-teacher conferences, and so on.
- Multitasking ability
- The ability to operate alone or in a group.
The typical monthly salary for a Medical Receptionist in India is between 12,000 and 15,000 rupees.
D) Airport Rceptionist:
Airport receptionists serve in a variety of capacities, with varying responsibilities depending on the airport where they work. They assist the administration and staff in general, as well as enable communication throughout the airport.
- A high school diploma or its equivalent is required.
- A bachelor’s degree is preferred.
- Experience working in an office is necessary.
- Strong customer service and public contact experience of two years.
- A valid state driver’s license with no significant or regular traffic infractions is required.
- Provide great customer service both internally and outside.
- Demonstrate a high level of professional composure and personal bearing when dealing with individuals, as well as a clear speaking voice and knowledge of how to operate a multi-line telephone system.
- Work as an integral part of the team.
- Maintain confidentiality and carefully handle sensitive information.
- Under the pressure of time-sensitive deadlines and shifting priorities, perform a wide range of jobs and responsibilities with precision and speed.
- With limited supervision, prioritize a variety of tasks and apply sound judgment.
- Long periods of sitting are required for some job duties, but others demand standing, crouching, kneeling, bending, lifting, walking, carrying, and reaching.
- The ability to consistently communicate information with customers, coworkers, and other individuals by listening and talking are necessary.
- The physical demands listed here are representative of those that an individual must meet in order to successfully perform the main duties of this job.
- Visitors should be greeted and sent to the right person.
- Assist the public with information.
- Take and transfer calls, as well as document and deliver messages.
- Incoming and outgoing mail, including FedEx, UPS, and certified mail, is sorted, distributed, and processed.
- Prepare daily check reports by processing checks and money receipts.
- Accept money from taxi companies and tenants.
- Reconcile corporate credit card statements on a monthly basis.
- Place an order for office supplies.
- Assist staff with clerical tasks; accept handwritten modifications or draughts of letters, memos, forms, and other documents for word processing and copying.
- Assist with the production and delivery of agendas, meetings, and minutes for the Board of Directors.
- Make a reservation for a meeting room in your calendar notepad.
- Maintain and organize the reception area and the Board Room.
- As needed, assist the Airport Administration.
- Assist with additional tasks as needed.
In India, the average receptionist salary is 240,000 rupees per year or 123 rupees per hour.
E) Hotel receptionists:
Hotel receptionists operate in a variety of settings, with varying tasks depending on the hotel. They assist the management and staff in general, as well as enable communication throughout the hotel.
- Bachelor of Arts Degree
- 2+ years of experience working as a hotel receptionist or in a customer service capacity in a hotel • High school diploma or equivalent
- Microsoft Office Suite and other computer programs are a must-have.
- Excellent written and oral communication abilities
- Excellent command of the English language
- Numeracy abilities
- Administrative expertise
- Ability to keep a pleasant, friendly demeanor even when under duress
- Excellent multitasking and organizational skills
- Attitude and appearance of a professional
- Maintain a pleasant attitude and cheerful approach while greeting all visitors and assisting them with check-in and check-out.
- Respond to all guest inquiries and requests.
- Take and transfer phone calls.
- Take care of reservations and bookings for guests.
- Double-check the guest’s payment method.
- Authorize credit cards by verifying and imprinting them.
- Hand out room keys and show visitors to their rooms.
- Compute all visitor billings and post charges to guest rooms and house accounts accurately.
- Receive and send messages for visitors for guests, fetch the mail, packages, and papers such as faxes.
- Listen to and reply to questions and requests from guests, both in person and over the phone.
- Provide up-to-date information about nearby attractions and services.
- A strong customer service orientation, which includes the ability to recognize and address the demands of customers while maintaining positive guest relations.
The bulk of hotel receptionists will earn between Rs 8,297 and 22,336 per month in 2021. At the outset of the employment, a hotel receptionist may expect to make between Rs 8,297 and 14,477 net each month. After five years of service, this equates to between Rs 10,354 and Rs 21,635 per month for a 48-hour workweek.
In any area, whether medical, laboratory, school, hotel, or other, a person seeking a position as a receptionist must have a Bachelor’s degree, be fluent in English, and have excellent communication skills. It may also be stated that the salary of a receptionist differs depending on the position.
Frequently Asked Questions:
Q-1) What are the benefits of being a receptionist?
Ans) There are plenty of benefits listed below:
1. Being a receptionist can be a wonderful way to break into other jobs in firms that require extensive interpersonal and communication skills. These positions typically pay more and have greater responsibility. As a receptionist, you must have excellent communication, organizational, and multitasking skills.
2. Most receptionist roles just demand high school graduation; most prefer some experience, but if you have the necessary skill set and a pleasant attitude, you may be able to obtain work. If you’re bright and outgoing but don’t think college is the appropriate fit for you, this could be a terrific option for you. Some places even hire part-time receptionists, allowing you to work while finishing high school or earning a college diploma for a similar but higher-paying job (such as an office manager).
3. In general, a secretary’s principal function is to “receive.” Being a receptionist might be a wonderful job for someone who is outgoing and conversational. Furthermore, everyone will require the services of a doctor or dentist at some point in their lives. Working in places like this is a fantastic way to meet new people and begin networking, which may lead to bigger and better opportunities.
Q-2) What is the contrary side of the receptionist job?
Ans) The contrary side of the receptionist job is as follow:
1. One of the most frustrating aspects of working as a receptionist is that it might be a pointless position. On slow days, you may be desperate for something to occupy your time other than gazing at the phone or waiting for a client to schedule an appointment. On hectic days, the sheer volume of phone calls and people walking in asking your aid may overwhelm you.
2. Unfortunately, as a receptionist, there are few chances for advancement. Doctors’ offices, lawyers’ offices, and dentists’ offices employ the majority of receptionists. Some of these jobs do necessitate a college diploma; for example, many employers prefer office managers to have a degree in finance (or a related topic) because they are responsible for payroll and taxes.
3. The terrible reality is that jobs that don’t require a lot of knowledge aren’t always extremely lucrative. According to the Bureau of Labor Statistics, the median compensation for a receptionist position is around $30,000 per year or $13 per hour. Even worse, the worst ten percent earn less than $10 an hour, while the top ten percent rarely earn more than $20. The type of workplace you work in can have a significant impact on your compensation, so make sure you evaluate all of your possibilities before settling on a position. On the plus side, according to the BLS, receptionist roles are predicted to rise at a faster-than-average rate of 10% by 2024.