Introduction:
Going for a case manager interview but confused about the questions? Don’t worry, we understand. We have brought you a collection of the most frequently asked questions in the case manager interview, along with detailed tips on how to answer them and model answers. So read these interview questions and boost your preparation and answers. Let us know more detail about ‘Case Manager Interview Questions’.
Case Manager Interview Questions
List of most frequently asked Case Manager Interview Questions:
1. Personality questions
The first kinds of questions asked in the interview are based on assessing your personality, your strengths, weaknesses, your qualifications, etc. Some of the most frequently asked personality-based interview questions are given below:
Ques 1: Tell us about yourself.
One of the first questions that you will find in an interview is this question. Here you have to tell your name, your degree, your relevant experience, and why do you want to work in the company in brief.
Model answer: Greetings of the day, My name is ABC, and I have completed my graduation from XYZ University. I am a hardworking person passionate about managing things. With the experience of three years in the managing field, I look forward to better opportunities and exposure.
Ques 2: Why did you plan to leave your current job and join our company?
Ans: In this question, you have to tell genuine reasons for switching the job. Don’t talk about any issues with the management or co-workers as this can cast a doubt on your teamwork.
For elucidating the reasons for applying for the present company, you can talk about the positives of the firm like employee-friendly environment, autonomy to individuals for keeping their views, better growth opportunities, exposure, etc.
Model answer: Sir, I decided to leave the previous job because I found a lack of growth opportunities. My duties had become stagnant, and I was not able to expand my skillset. My reasons for choosing this particular company for the new job are its employee-friendly environment, better research opportunities, a better client base, and other such factors that I feel can give me a better exposure to the industry.
Ques 3: Shed some light on your major strengths and weaknesses.
Answer: While elaborating on your strengths, try to talk about those skills which can help you in the job role and make you a suitable candidate. When you discuss the weakness, don’t say that I have no weakness because it’s not practically possible. But you should try to mention those weaknesses that can hamper your management duties. You can talk about general weaknesses.
Model answer: In my opinion, my biggest strength is my ability to work under pressure and flexibility. I love challenges and put my best efforts into overcoming them, which gives me a positive approach. I feel that a major weakness of my personality is that I am a workaholic person and sometimes become so much indulged and passionate about work that I start ignoring myself.
For the strength part, you can even cite some technical skills that you possess. Example: I feel my biggest strength is that I can assist the client in more complicated health care plans where other case managers give up, and I have received good feedback from several clients on this aspect.
Ques 4: Tell us why did you choose to take up ‘case manager’ as your career?
Answer: Here, you have to tell the interviewer how your skillset and interests match the demands of the case manager job. Start by telling what case manager is, what duties they are supported to do, what skills are required for effective working, and how you possess those skills. You can use these skills to show yourself as a suitable person for the job.
Model answer: Sir, the case manager, is someone who assesses, plans, coordinates, facilitates and evaluates medical services for a patient. This means that a case manager must have leadership and coordinating skills. Some of the extremely crucial qualities required for this role include empathy, compassion, patience, perseverance, caring, and advocacy. I feel that I align with all these qualities and am willing to serve the people around me. That’s why I decided to take relevant training in this field and applied for this role.
Ques 5: Do you have any salary figures in your mind?
Ans: This question can be a bit tricky, and you have to be very considerate to ensure that you don’t quote a too high or too low figure. The safest path is to give a range of values. You can start by saying that you wish to receive at least more than what I was paid at the last job. You can also cite your experience and skills to demand some extra salary. Since this question is most likely to be asked, it is advised that you research the salary figures of a case manager in your locality or for a particular industry in advance.
Model answer: Sir, I am flexible with my salary expectations, but I would like to get more than what I am getting in my present job, given my three years of experience in this field.
Ques 6: Give us some good reasons for us for which we should hire you for this post.
Ans: In this question, you have to tell how you outshine every other candidate and how your skills fit in the given job. So you have to tell some exceptional qualities that give you an edge over other candidates. It would help if you mention the requirements of the job as given in the job offer and relate it with your skillset.
Model answer: I feel that I am a good candidate for this post because, in my three years of experience, I have worked with different clients and acquired diverse skill sets. My interests align with the requirements of the job. I possess problem-solving skills and can work in a stressful environment, as is required by the job. Since I want to serve the clients to the fullest, you can expect full diligence and hard work on my part. Let’s read further about Case Manager Interview Questions.
2. Questions related to the duties of the case manager
The next kind of frequently asked questions related to the duties of the case manager. The test is to determine your understanding of the role of the case manager. Some questions in this regard are mentioned below:
Ques 1: Name some qualities that you feel are important for a case manager.
Ans: Some of the qualities that you can mention include: teamwork, patience, coordination, good management skills, problem-solving qualities, ability to work in different locations and with different people. You can add or subtract some qualities based on your personality.
Ques 2: Mention one thing that you like the most about case managers.
This question is designed to see whether you love the work or not. You can tell about some experiences or simply cite certain things that made you choose this profession.
Model answer: In my opinion, the best part about a case manager’s job is that they get an opportunity to assist their patients and make things comfortable for them. The most important quality of being human is compassion towards fellow human beings. So if I can soothe a person and his family who are in trauma, it gives me an immense joy that is beyond words.
Ques 3: Can you mention one thing that you feel is not good about the case manager job?
This question can come as a follow-up question. Since no one can like everything about their job, you should be honest in this answer. Don’t lie by saying that there is nothing that you don’t like about the job.
Through the question, the interviewer wants to check whether you can work to the fullest even if you don’t love certain things about this job. So give a positive ending to your answer by saying that the difficult things further make the journey interesting.
Model Ans: Sir, although I love my job in its entirety, the least loved thing about being a case manager is that sometimes I have repeated confusion about planning a perfect plan for the client. But I take this challenge calmly and try to recharge myself by diverting my attention to something else for some time.
Ques 4: Give one example of a situation from your career so far where you had to convey complex information to your client or any colleague. How did you ensure that they understood it properly?
Answer: This question is asked to test your assistance skills and check whether you can easily break down the complex information and make it comprehensible for the clients and colleagues. Tell vividly about the complex problem, the whole situation, your method of dealing, and the outcome.
Model answer: On one occasion, I had to convey complex information to a client who was going for surgery and physical knee joint therapy. My responsibility was to explain to him properly the role of different parts of the knee, what problem he is suffering from and how the therapy would help him.
So I used very simple language and diagrams to explain the working of the knee muscles. I tried to avoid going into tough medical jargon, as that could have defeated the whole purpose of explaining the concept. Through the examples that I used, I was able to convey the information clearly to him. He understood it very well and gave good feedback later.
Ques 5: How do you handle a difficult client? Do you have some examples of such a situation where you showed your skill in dealing with tough clients?
Ans: Dealing with difficult situations is a part of the case manager’s job. Therefore this question is aimed to determine whether you can effectively deal with this challenge after getting a case manager job.
Model answer: Sir, I try to stay as calm as possible with the clients because I understand that they are also going through pain, and becoming irritated is natural. I had worked with a tough client in my last job. The person was suffering from a grave disease, and I was required to go to his home daily. But he found my presence irritating and didn’t let me treat him properly.
I was adamant about dealing patiently with the client. I talked to his family members and explained why my visit was important. Through the help of family members, I was able to explain that regular supervision is crucial. Gradually the client became habitual, and I was able to overcome the challenge.
Ques 6: As you know that a case manager has to establish a trust relationship with his client. So how do you ensure that your client trusts you properly?
Ans: You can start by acknowledging the need for a trust relationship and how your first task on duty is to establish trust with your client. Then you can talk about the steps you take to build this trust. You can give an example from your experience so far.
Model answer: Sir, I understand that client’s trust in you is crucial for successfully performing our duty. Therefore I first try to familiarise the client with me by introducing myself and telling them about my work.
Then the next step is to ask the client if they have some demand in particular. If they tell me something, I will first try to achieve that. Throughout the process, I try to be open with the client and explain all the things in simple language so that they don’t feel ignored. I become an active listener to understand their problems and act accordingly. Let’s read more about Case Manager Interview Questions.
3. Situation-based questions that test your in-depth knowledge of the field:
Situation-based questions are one of the most favorite questions of the interviewer. They give you situations similar to actual working conditions and ask you how you would respond. Be considerate enough to answer these questions wisely and practically. Some of the questions that you can expect are:
Ques 1: Imagine a situation where you have done all your work and getting ready to go home. Suddenly the client makes an additional request. What would be your response?
Way of dealing: If you are posed this question, your answer should reflect a client-centric approach. You have to show that even if you have done your duties, you are always ready to give something additional to your client and give preferences to his demands. You try to maintain a proper balance between your professional and personal life without showing any rudeness to the client. The tone of the answer should be such that it does not show rudeness or unwillingness.
Model answer: Sir, my first attempt would be to help the client in the maximum possible way. I would first see what the demand of the client is. If it’s within my reach, I would not mind staying there for some additional time to fulfill their demands. But if the demand is a complex one that would require a lot of time, I would explain that my shift is over and I can perform that duty in the next shift. If he still insists, I will try to provide an alternative person to him.
Ques 2: What would you do if you were facing a challenging situation in your job? Can you cite an example from your experience so far?
Ans: The question wants to check your problem-solving skills. In this question, you have to show that you face the challenges positively and take the necessary steps to deal with them. Tell an example from your experience by first giving the details of the challenges and how you reached the outcome.
Model answer: Whenever I face some challenges in my work life, I first take five minutes and note down the possible solutions to them and then work upon them. I sort my work on a priority basis and write down important points.
One challenging thing that I remember from my last job is when I had to perform additional duties because my colleague was on leave. Since the workload was doubled, it was likely for me to miss out on something important. Therefore I took five minutes and noted down all the duties and sorted them according to priorities. Based on that, I effectively performed my duties and, for minor tasks, took the help of a colleague. In this way, I was able to solve the challenge at hand.
Ques 3: Imagine you are facing a lot of stress and you have to perform several tasks. How would you deal with the situation?
The demand of the question: The interviewer wants to check your ability to work under pressure because this career can be very challenging at times. You have to show that you possess good organizational skills and don’t give up in stressful situations. By telling about different methods that you can take in that situation, you can create a good impression on the interviewer.
Model answer: I understand that the job can be stressful at times, and I might be required to do multi-tasking. Therefore I always keep a pen and paper handy with me. I would sort different tasks according to priority and then start working on the most important task at hand. To deal with stressful situations, I go on some minute walking or take short breaks in between to become more energized.
Ques 4: Imagine a situation where you have to negotiate on behalf of your client. How would you take a proper approach in the interest of your client?
Ans: Sometimes, you are required to negotiate on behalf of your client. Therefore the interviewer wants to see your preparedness for such a situation. For adding more emphasis to your answer, you can cite an example from your career where you helped a client in negotiating.
Sample answer: I would negotiate with the doctor and the insurance agent by explaining to them the criticality of the situation and how their financial support can help a needy person. I would employ effective communication skills to make my point clear.
In one such instance, I helped one of my clients in getting financial support for a treatment not covered by insurance. I convinced the doctor and insurance agent by explaining the financial strain of the client. So far we’ve have read in detail about Case Manager Interview Questions.
Some crucial interview tips that will further boost your preparation:
Besides preparing for the mock questions, you should practice staying confident and calm throughout the interview. You can take the help of the following tips to boost your preparation and improve your interview performance. Let’s see Case Manager Interview Questions.
- Take some time to answer the question wisely: Most of the candidates make one common mistake. They start answering the questions without even thinking for a minute which leads to a wrong answer. Therefore take thirty seconds to prepare that question in your mind and then answer. In this case, you can cover important points and give a well-structured reply.
- Listen carefully to the questions: Carefully listening to the questions is as important as effective delivery of answers. Don’t cut the interviewer in between. Listen to the complete question, take ten seconds and then answer.
- Stay positive and confident: A positive approach towards the interview is vital no matter how hard the interview is. While answering the question, you should sound confident, even if you are unsure about the answer. This shows the interviewer that you are genuinely interested in the role.
- Support your answers with examples from your previous job: A good method to show your knowledge of the answers and your skills to the interviewer is to support it with examples. When you cite relevant examples from your career the answer becomes more reliable.
- Beforehand research can prove very helpful: A good way to become thorough with the company and show that you are genuinely interested in the company is to conduct some research about company culture beforehand. Go through the company website, and read the Job description thoroughly to understand the requirements of the job.
Rounding up:
Now we have learnt ‘Case Manager Interview Questions’, Interview rounds are designed to test your overall personality. If you prepare well and practice the questions thoroughly, you would ace the interview. Take the help of interview tips and further boost your preparation.
FAQs (Frequently asked questions):
- Ques 1: What is the best way to prepare for a case manager interview?
Ans: The best way to prepare your answers for different questions is to show the interviewer that you are bringing something new to the table. Practice in front of mirror to sound confident.
- Ques 2: What are the most required qualities for a case manager?
Ans: The most crucial traits of a case manager are helpful nature, ability to do social work, planning and organising skills to effectively tackle the workload and passion to go beyond your duties to serve your clients.
- Ques 3: If the interviewer asks about experience, but I don’t have any past experience how should I answer?
Ans: Even if you don’t have prior experience or any incident to narrate, you can simply say that you feel passionate about serving others and find yourself inclined to the job description. Even without experience you can show other qualities that give you an edge over others.
- Ques 4: What is the expected salary of a case manager?
Ans: The average Case Manager salary is around $82,229. The range of the salary that you can quote can be between $75,154 and $90,068. But the pay scale can vary according to different factors like additional qualifications, experience, location, etc.
