QVC careers: Job opportunities and salary

QVC Careers

The aim of this article is to provide you with knowledge about QVC careers and their entire job description.

Introduction

QVC, or Quality Value Convenience, stands as a subsidiary of Qurate Retail Group. It is a US-based television network that also has an e-commerce site where it sells televised home shopping. The company that was founded 34 years ago in 1986 runs on the slogan, ‘Find what you love. Love what you find,’ with its headquarters in West Chestnut of Pennsylvania. 

The QVC also harbors a television shopping network; the online shopping website of QVC had made its name in the list of best e-commerce websites in 2018 in the columns of both sales and visits. Visit the company’s marketplace, QVC.com, and surf through the qualitative products.  

Welcoming job prospects

Before even looking into the job fields open at QVC, the minimum requirement is to be 18 years old. Any sort of job at QVC requires the applicant to be of at least 18 years. 

After qualifying the age bar, the next is to decide the department you wish to choose. There are primarily three departments that are open for several job positions: Retail & Sales, Call Center, and Management. There is also a distribution and accounting department that takes associates, IT and Engineer branch, HR department, Administrative department, Food services, and Inventory.

Customer service department:

An associate in this department has to be dynamic and quick with their wit. They should be able to deal with customers, solve their queries, surf them through the products on the eCommerce website of the company and interact warmly. They need to be patient enough to assist the customers on the refunds, exchanges, and buying offers. 

They are in a way the face of the company and shoulder the responsibility of keeping the customer comfortable. 

The center call associate under this department is responsible for making calls to potential customers every day and sincerely works online with efficiency via the data provided. Sometimes, they can also be in charge of putting up with the data and clerical entries to keep records of the purchases of the customer.  

Sales and management:

The associates of the sales department are responsible for all the Patreon and merchandise-related questions from the customers, pricings and even the management of the inventory. It is imperative as an employee that teamwork is not overlooked. The sharp skills of communication and negotiations are the plus that shall maneuver the potential candidates into becoming assets as sales associates for the company.  

Digital marketers:

The QVC also hires copywriters for promotion and marketing on several platforms. The domain for several other digital marketers is also open, including video platforms, social media networking sites, and other various marketing sources. The main goal of the content creators is to drive traffic and create leads for the company with their relatable content. 

Work from home

The QVC is now also offering Work From Home jobs. These are both full-time and part-time job opportunities. 

The simple requirements to be eligible for a job at any particular post that will be done remotely is the ability to sit for long hours, personal desktop or laptop, communication skills, and be knowledgeable enough to deal with customers as this field is mostly open for the Customer Service department. 

The average salary paid to an associate of such a department working remotely will be around $8-$12 per hour. 

Where to find a job?

All the job listings are provided at the job search link of the online website or portal of the company. Anyone who wishes to apply can keep a tab over the vacancies and grab the opportunity. Search in the provided space with the desired job title or other keywords. The candidate can also apply for international locations of the company with the same process; only add the country location where the job is desired.  

The QVC also offers equally warming and profiting internship programs. Every year these prospects flare from different departments at QVC. They can also be found on the internship search link at the online portal of the company.  

Education qualifications

The required education qualifications depend upon the portfolio applied for. A post as an entry-level associate at retails might not require more than a diploma while that of an application developer needs a bachelor’s in the electronics or IT sector. 

Therefore, before applying to any of the jobs, check the education eligibility criteria as well. 

Salary at QVC

  • The average salary of an employee at the QVC is around $43,000 annually which is about $21 per hour. An intern makes about $16 per hour on average while an order entry representative and other order related services are paid about $12 per hour on average. 
  • The arena of customer service support has a similar paying ground. The customer service representative, associate, supervisor, consultant and mostly all the related posts in the section of Customer Services and Support Salaries are paid around $11-$13 per hour or $12-$15 hourly. 
  • The associates of the IT and Engineer branch do better in terms of salary. The IT position of an Associate Application developer has an average salary of $68,815. It begins to range from $77K – $84K yearly and then $86K – $120K annually. The salary of a software engineer has an average salary above $90,700 that would probably even go up to even more soon enough. 
  • The Quality Assurance Analyst is paid around $82K – $89K per annum while an Audio Engineer Receives $45K – $50K yearly. The salary of an SQL developer is similar to that of the IT associates and the Entry Level Application Developer, $75K to $80K per annum. Senior Application Developers receive higher pays of $123K – $160K per year. 
  • The wages of a Centre Call Associate at QVC range from $11 to $14 per hour while that of an associate in the management department earns $50,000 annually. The associate at retail sales is paid an averagely of $8 per hour. The salary of a Distribution Budgeting manager amounts up to around $93,000 per annum. 

Application Process

The company accepts the applications for the job vacancies available through the online portal of QVC. The candidates are supposed to create a profile there that includes their details and further credentials. Then, the candidates have to apply for the particular job they choose and upload their resumes. The portal has therefore been optimized for quick processing of the hiring queries. 

In the several questions that the portal asks for getting the resume submitted, some documents might need to be submitted and guidelines adhered to. Therefore, do ensure that correct details and valid documentation are provided to avoid any future hassle. The worst scenario will be a disqualification. 

After submitting all the details and documentation successfully, the candidate can track the status of the application submitted online on the portal. Generally, confirmation emails are sent to the shortlisted candidates and interviews get scheduled within a week. However, the candidate may wish to send a mail to hiring staff in case of being unnotified for long.  

Interview questions

The reputation of QVC is certainly well-known for its quality and conduct. Therefore, they expect a similar keenness from the candidates who have applied for job positions. Some of the questions are general, yet imperative, while others pertain to the position applied for.

General Questions:

These seem questions to answer that do not hold the specific charism. However, they come out as a mirror of your character. Be alert and give intelligent answers because they might come out as a trap. 

1) Describe yourself with three adjectives/Tell about yourself/What are your strengths and weaknesses?  

2) Why do you want this job?/Why do you want to work with us?

3) Why should we hire you?/What can you offer us that is different from other candidates?

4) What can we expect from you in the coming days?/Where do you see yourself in the coming years? 

5) Describe a task that had been challenging and you achieved it. 

6) What are your salary expectations? 

7) Do you have any experience?/What was the last job you did (with designation)?

Personal Questions:

These questions pertain to those topics that are not exactly related to the job but to understand your current mindset. For example: 

1) If we offer you a job at a different location, will you be able to relocate your residence? 

2) How much time can you give to your work? Or, how do you prioritize your work?

3) Can you handle the pressure?

Such questions are mostly to see your availability. Do answer them truthfully because certainly as a candidate and later if you are offered the job, you do not wish to falter at the promises you make here. 

Job specific questions:

They relate to the portfolio the candidate has applied for. These are to judge whether or not the candidate suits the job field based on the qualifications. 

1) Describe the way you manage/How will you manage and lead your team members?

2) How can you get your crew motivated? 

3) Questions related to customer service like: Did you ever have an encounter with an irrational customer and if yes, how did you handle it? Or, how did you handle a rude customer? 

4) Questions based on situations like How will you partner with X organizations/person/brand? Or, how will you partner operations with X?

5) Describe your leadership skills. 

What is the process of Interview and Hiring?

Firstly, a couple of interviews will be telephonic where some personal details, general and on some occasions, job-specific questions can be asked. After that, there is a high probability of an online interview or assessment before moving to an offline interview. 

Selection will result in follow-up with an offer letter. The confirmation of this will be provided within a week. However, candidates can send a query in case of no answer. It is even possible that a candidate can be selected right away at the interview itself if he/she is successful in impressing the recruiters. 

Tips For Doing Great: Acing the interview shall not be hard if you have dressed in neat clothes and are all tidied up with the tincture of confidence. Do good research about the company before going for the interview and also be sharp enough to radiate the aroma of a positive attitude that speaks of teamwork spearheaded by work ethics. 

Conclusive facts and figures

The drastic customer count of 2020 for QVC collectively was 16.5 million. QVC had an employee count of 22.2 thousand people in the year 2020, which has been the highest in the past years. The company received around 115 million customer calls in the same year; per person shouldered 5.2 thousand calls.  

In 2020, the generated revenue of 11.47 billion USD was far higher than the 2019 generated revenue of 10.98 billion USD. Surprisingly, even though a pandemic had shaken the world and continues to, 2020 had been the most profitable year for QVC. 

Any queries?

If there remain queries regarding any working of the QVC or related to jobs, do contact the company. For customer service, the helpline number is 888-345-5788. For complaints, either send a mail at [email protected] or contact 0800 51 41 31. The QVC office is open 24 x 7. 

Frequently asked questions:

1) Which position offers the highest pay and which offers the lowest at QVC?

The senior manager has the highest salary at the QVC who makes around $135,000 per annum. The job of a Warehouse Assistant is the lowest paid. It is around $19,000 per annum. 

2) Is the interviewing process hard?

The selection process is not as hard as perceived. But, there are levels to encounter. No position is easy to attain and you have to work hard to get the job. However, as QVC harbors a leading website for shopping, job vacancies are frequently available for various positions. Interested candidates can apply online via the portal of the company. 

3) I had previously worked at QVC. Can I also apply? If yes, how? Will I get any special recommendations? 

Yes, you can apply even if you were a former staff member of the QVC. The application process will be the same and the same set of rules will be followed for hiring. As for the recommendation, the QVC is more than happy to grow with its former members again. However, there shall be no special treatment of such with impartial judgment. But you can include in your resume or job profile that you were a former employee of the company. 

QVC careers: Job opportunities and salary

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