Convergys Careers Guide- Know More

Convergys Corporation is an organization primarily based totally in Cincinnati, Ohio, that sells patron control and statistics control merchandise, basically to massive corporations. Customer control merchandise consists of agent-assisted, self-provider, and care software programs tailor-made to the communications, economic services, technology, retail, healthcare, and authorities markets. Information control offers convergent billing and commercial enterprise assist system (BSS) services and products such as sales control, product and order control, and patron care control to telecom, utilities, and cable/satellite/broadband providers. Know more about Convergys Careers Guide

Convergys Careers Guide

It is one of the main leading providers of customer service solutions across the globe. 


Their business showed an apex growth from Cincinnati Bell material and MATRIXX, where ad both ancillary of Cincinnati Bell and AT&T solutions custom service was depleted to Cincinnati Bell in 1998. . With this IPO they set up their headquarters in Cincinnati, Ohio, and enriched themselves with the company.

On July 1, 2002, Convergys declared the acquisition of the iBasis Speech Solutions scale of the franchise for 17 million as per aim to enrich their Interactive Voice Response and Advanced Speech Recognition.

In 2004, Convergys sold DigitalThink for $hundred and twenty million. DigitalThink helped Convergys increase its human sources outsourcing enterprise.

Convergys received Intervoice, a Dallas-primarily based totally telecommunications agency, in 2008 for $335 million.

On January 6, 2014, Convergys and Stream Global Services brought admission to the proper right into a definitive merger. As per the merger, Convergys may accumulate Stream for an entire agency fee of $820 million in cash. In the year 2014 on 3rd March Convergys concluded the investment of Stream painting, the 2nd largest BPO donor in the outsourcing industry.

The merger introduced their typical employees to approximately 125,000 with a hundred fifty centers in 31 international locations supporting 47 languages.

Head Quarters:

Cincinnati, Ohio, United States

Key People:

  • Andrea Ayers (President/CEO)
  • Andre S. Valentine (CFO)
  • Claudia Cline (Exec VP/General Counsel).
  • Marjorie Connelly (COO)


Infinys Rating and Billing (IRB), Dynamic Decisioning Solution (DDS), ICOMS, Customer Management, Solutions etc


The importance of the emblem is to assist the reader to perceive the organization, guarantee the reader they have reached the proper article containing important statements about the organization, and illustrate the organization’s meant branding message in a manner that phrases by themself couldn’t convey.

Net Revenue:

$2.951-2.046 billion ( 2015-2013)

Total Number of Employees


Official Website:


·         Convergys ranked in Top50 Market Research Firm at the American Marketing Association of Gold Report in 2016.

·         The corporation has provided with The Philippines Quill Awards in 2016

·         For styling themselves as the best company they received the Hall of Fame award in 2016.

·         Convergys became the beater of the 2016 Gold Stevie Award.

·         Meanwhile in the year 2015, they received the Speech Luminary Award.

·         They ranked in the top 100 companies for styling themselves for remote jobs by flex jobs in 2015.

·         For Convergys Personalized Selling they got Cable Spotlight Product of the year-ago in  2014

·        Unbeatable in Competencies and Skill Development, they got Brandon Hall Excellence Awards, in in2013.

·         Convergys continues a large, local staffing enterprise outstanding withinside the Midwestern United States. Nearly eighty places serve activity seekers searching out part-time, settlement-to-hire, and conventional settlement paintings in a 1/2 of a dozen industries.

Facts About Working at Convergys

Age requirement- You must have completed 18 years to work there in the Convergys.

Hours of Operation: They are operational for 24×7 hours based on required availability

Main stands in company:  Sales Operations Manager,Sales Operations Manager,Customer Service Problems Resolution Representative,Training and Quality Associate.Telecommunications Customer Service Associate,

Convergys Job Opportunities

The nearby recruitment corporation works carefully with home and worldwide groups to outsource candidates for employment in particular sectors. Convergys gives particular task placement offerings for paintings in data technology, government, healthcare, automobile repair, retail, and banking. The worldwide reach of the company spans more than 30 international locations and connects tens of lots of people with significant employment possibilities. However, to impress the hiring faculties the most, you need to prepare and maintain your application in a very subtle and attractive manner.

Employment possibilities to be had generally encompass entry-stage posts starting from customer support consultant to technical guide personnel. The recruitment company additionally gives paintings-from-domestic possibilities. Applicants on the lookout for jobs through Convergys generally want to finish short examinations to decide abilities. Most capability recruits stumble upon a couple of tests; however, commonly no extra than  or three. Job seekers then interview with personnel onsite, which might also additionally encompass similar testing. Placement withinside the group of workers normally takes approximately seven days, relying on particular enterprise and expert abilities.

Employment as a Convergys Temporary Employee

Most of the roles Convergys recruits for contain workplace settings. Workers ought to count on taking a seat down at desks for lengthy hours and perform administrative, income, or customer support-associated tasks. Large groups commonly touch the staffing corporation to lease agencies of people. Hours might also additionally range relying on the particular roles assumed. Call facilities and different administrative workplaces normally maintain regular hours; however, customer support roles might also additionally require personnel to paint nighttime and weekend shifts, especially for industries or positions regarding troubleshooting for technology-primarily based total offerings. Positions using computer systems and the net make up a majority. Applicants ought to own a familiarity in navigating the internet and the usage of computer systems to attain complete capability as a candidate with the staffing corporation.

 Temp Service Pay Scales

Typical recruits earn hourly pay prices falling between $8.00 and $14.00. Previous experience or related backgrounds may additionally moreover have an effect on functionality profits upon hire. Jobs concerning profits may additionally moreover offer supplementary commissions based totally mostly on performance. In addition to entry-degree jobs, Convergys outsources for management, which may additionally moreover offer annual income options, depending on the period of employment terms and contracts. Workers underneath settlement-to-hire duties may additionally moreover collect higher profits than short-term personnel. Annual income options often range from $25,000 at start up to $40,000 for professional people

Tips For Applying

Applicants seeking out employment through Convergys ought to put together to spend at least every week going through protocol to acquire placement in a favored area. Prepare for the method through updating copies of expert resumes and cowl letters and bringing the finished files in all through the non-public interview phase. Speak candidly with hiring employees to make certain suitable task placement in a favored enterprise. Candidates ought to put on workplace-expert apparel while attending in-man or woman interviews and exude behavior usual of company and/or customer support settings.

Application Status

Recruitment personnel normally touch capability settlement friends as quickly as positions come to be to be had. The method might also additionally take anywhere from some days to more than one week, relying on the want for settlement employees. Applicants might also additionally test in with staffing dealers thru cell phone or email even as ready on employment determinations to test on utility status. Contact commonly takes vicinity over the cellphone, with recruitment employees supplying specific data on capability profession leads and capability hiring supplemented through affirmation emails.

Benefits of Working at Convergys

Short-time period, contractual positions traditionally provide no actual employment advantages aside from pay and viable commissions. Workers located in jobs supplying settlement-to-lease opportunities might also additionally acquire worker advantages applications after finishing the transient assignments. Professional workplaces, just like the groups Convergys works carefully with, frequently provide paid time off, scientific coverage, existence coverage plans, and 401(k) retirement plans.

Job Requirements for Convergys –

  •   18 years of age is a must to get hired for the job.
  •    You have to own an excessive college degree or GED as a U.S. applicant.
  •    You have to have an excellent degree of training or applicable paintings to enjoy as a U.K. applicant.
  •    You have to have a quiet workplace environment, a laptop, an excessive-pace net, a headset, and a popular telephone.

 Hiring Process – 

The main Software process is the 1st step for the hiring process at Convergys, whereas there are 7 more steps further- 

  •    Test your laptop.
  •    Test your net pace.
  •    Select your selected USA and choose jobs.
  •    Begin your software profile.
  •    Complete your software profile.
  •   Put up your demographic material and examine your voice quality.

After you’ve finished the given seven steps, you’ll be contacted via email via the means of a Convergys Recruiter in case you qualify for similar hiring processes. An interview can be carried out over the laptop or phone. Your application may take two to three weeks to get a response depending on the need and requirements of the workforce. 

Once you’re hired, you’ll be assigned a program/customer that you’ll be supporting. Note that there isn’t always a choice to choose. The education time varies depending on the customer, and all publications are mixed with instructor-led laptop classes, all achieved from home. 

Further Information on Convergys

While Convergys stays famous as a supply for recruiting workplace employees withinside the United States, the worldwide staffing company continues a huge presence withinside the Philippines and India. The international community of recruitment branches consists of extra than one hundred fifty places and employable personnel in excess of 125,000 people. The Philippines department of the staffing corporation keeps earning difference for worldwide recruitment offerings withinside the area of data and communications technology, with accolades which include honors offered through Business Process Outsourcing in 2010, 2011, 2012, and 2013.

Frequently Asked Question-
  • What is required to be prepared for an interview with Microsoft? 


  • Directory Services.
  • Networking.
  • Security. 
  • System Center Support.
  • Performance.
  • CORE.
  • What is Salesforce Marketing Cloud & its scope for entrepreneurs?

Salesforce Marketing Cloud is a one-forestall platform answer for entrepreneurs seeking to hyper-personalized their messaging, provide seamless omnichannel engagement, and assist income with remarkable leads. Marketers can construct long-time period purchaser relationships the usage of this scalable and agile answer powered through Artificial Intelligence.

Digital advertising has proliferated a lot that clients in recent times are affronted through promotional content material at each turn. But sadly, quite a few it’s regularly occurring and inappropriate to the purchaser, in order that they cease up – now no longer establishing or replying to emails, final the ads, or quitting the blog – without as an awful lot as a 2d glance. To make your emblem noticed, you want to:

Deliver context-pushed advertising messages that resonate with the purchaser’s hobby and sports and are up to date in real-time.

This is what Salesforce Marketing Cloud enables entrepreneurs to do. It permits entrepreneurs to reduce the noise and distinguish their emblem earlier than the clients with its particular blend of solutions.

  • What is the distinction between running in Microsoft EPS and the 365 system in Convergys? How are those projects/strategies exceptional?

Concentrix has obtained Convergys.

EPS and O365 are separate systems.

Both are exceptional technologies. EPS helps Windows Server and Client Operating Systems at the same time as O365 helps Office 365.


Convergys Corporation changed into an organization primarily based totally in Cincinnati, Ohio, that bought client control and data control merchandise, mainly to huge corporations. Customer control merchandise blanketed agent-assisted, self-carrier, and care software programs tailor-made to the communications, monetary services, technology, retail, healthcare, and authorities markets. Information control furnished convergent billing and commercial enterprise aid system (BSS) services and products together with sales control, product and order control, and client care control to telecom, utilities, and cable/satellite/broadband carrier providers. It is one of the main leading providers of customer service solutions across the globe. 

Convergys ranked in Top 50 Market Research Firm at the American Marketing Association of Gold Report in 2016. The corporation has provided with The Philippines Quill Awards in 2016. They had about 130,000 personnel throughout 33 countries. 

In this article, we have provided you with various information on Convergys company profile, employment opportunities, hiring process, application process etc. 

Convergys Careers Guide- Know More

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