Uber Driver Job Description

Uber Driver Job Description: Should be a quick learner, know the local area, Adapt smartphones, must be professional, calm, and polite

Do you love driving? Want to turn your passion into a profession? Looking to pursue a career or have a handsome extra income? Then we are looking for you.

Yes, you read that right! Uber is hiring drivers for both Uber and Uber Eats.

What do we need?

We seek experienced drivers with excellent, multilingual (optional) communication skills—the one who ensures safe driving for themself and their customers to the desired locations. If you are someone who understands basic driving etiquette, knows your local language, streets, and has the nearest Uber Service providers, all you would need is your own vehicle, rented ones with documents, and you are ready to go. Please read the below-detailed Job Description for better knowledge.

1. Uber Driver

For individuals looking for a ride and are connected to Uber through App Service, Uber will pick their location to match with you for their rides, as per the locations and your availability, the service gets booked.

Let’s go through 4 significant duties and requirements of this job.

1.1 Brief Idea on your Job

We at Uber expect the driver to be completely professional with their behavior and communication skills. Sheer talent and knowledge in handling clients, excellent soft skills, and a zeal to work with great time sanity. You should be understanding and handle various personalities throughout your day at work with self-motivation and enthusiasm.

We already have an existing team that works at multiple locations with skilled drivers and an efficient operational team for your support. We would definitely require someone good with smartphones, if not a quick learner, to adopt new technology and work with it throughout the day. It is required to understand the new modes of payments, using maps for directions, etc. Hence an effective planner of the trip and a problem solver to troubleshoot if the machines give up.

In the long run, all you need is to increase customer satisfaction, with the rating they provide you after their every trip. Making sure the customers are happy with our service and depend on us for their further transportation needs.

1.2 Various Responsibilities at Work

1.2.1 Responsibilities with the Vehicle:

• Using the same vehicle that the customer has used to book through the Uber App.
• Checking for vehicle’s safety interiorly by following Covid-19 precautions for yourself and the customers.
• Ensuring vehicle’s foot mats, seats are clean and comfortable for all riders.
• Maintaining a decent odor inside the vehicle.
• Tracking vehicle’s mileage, collect fuel receipts, and other expense reports with payment details.
• Knowing your vehicle’s condition to deal with heavy traffic, under-construction roads, and various weather conditions.

1.2.2 Responsibilities with the Uber App:

• Understanding using the Uber App with its features and functions well in advance.
• Learning the protocols decided by Uber for App usage.
• Receiving all the customers’ calls in Uber App well in time and responding to them with the guided protocol.

1.2.3 Responsibilities While Driving:

• Planning and maintaining your time well. Ensuring the customer is informed well in advance regarding cancellation or delay in pick-up or drop.
• Being aware of the location and the streets for safety purposes.
• Creating a safe environment for customers. Maintaining Covid-19 protocols for everyone’s safety.
• Using the provided navigation feature in Uber to determine the best route.
• Making sure to use an alternate route only after confirming from the customer.

1.3 Uber Driver Skills and Qualification

• An Uber Driver should hold a valid driving license respective to the place he/she is driving.
• Must be able to provide a background check.
• Should be ready to take necessary health tests such as vision, drug tests, etc.
• Must be ready to take online tests regarding safety signs and other road rules.
• Must hold a clean driving record.
• Should be a quick learner to be updated with any new uber policies, procedures, and programs.
• Any form of formal education is preferred.
• Good to know the local area.
• Adapt to smartphones and updates.
• Available to work occasional night shift and holidays.
• Must be professional, calm, and polite.

1.4 Soft Skills Requirement

• Greeting the customer for a good impression. Making small talk only if the customer seems interested.
• Being considerate with elderly customers, women, and children traveling alone, customers traveling at odd times, or dropping them at a lonely location.
• Assisting and helping customers with their luggage.
• Providing every customer a safe driving experience.
• Inquiring customers about their pick up point and drop location as they enter the vehicle. Also letting them know the fares and confirm their payment mode.
• Excellent with mapping skills and taking directions from customers if needed.
• Service skills like being empathetic towards customers and the ability to think on your feet.

2. Uber Eats Driver

An Uber Eats Driver picks food from the restaurants and delivers it safely to the customers.

Let’s go through 4 significant duties and requirements of this job.

2.1 Brief Idea on Your Job

• Once you receive the details of the food order from the Uber Eats App, reaching the restaurant, picking up food, and safely transport the food in the insulated food delivery bags provided by Uber and deliver them.
• Ensuring the food is delivered to the right customer.
• Uber Eats provides separate food delivery bags called insulated containers for Hot and Cold food and beverages.
• Maintaining a clean and hygienic food transport.
• Maintaining the COVID-19 safety guidelines during food delivery. 

2.2 Various Responsibilities at Work

2.2.1 Responsibilities with the Vehicle:

• Using the same vehicle that has been registered with Uber Service to maintain trust with customers. 
• Checking for vehicle’s safety for yourself.
• Tracking vehicle’s mileage, collect fuel receipts, and other expense reports with payment details.
• Knowing your vehicle’s condition to deal with heavy traffic, under-construction roads, and various weather conditions.

2. 2.2 Responsibilities with the Uber App:

• Understanding using the Uber App with its features and functions well in advance.
• Learning the protocols decided by Uber for App usage.
• Receiving all the calls from customers well in time and respond to them with the guided protocol.

2.2.3 Responsibilities While Driving:

• Planning and maintaining your time well. Ensuring the customer is informed well in advance regarding cancellation of their food from a restaurant or delay in pick-up or drop.
• Being aware of the location and the streets for safety purposes.
• Creating a safe food delivery for customers. Maintaining Covid-19 protocols for everyone’s safety.
• Using the provided navigation feature in Uber to determine the best route
• Making sure to use an alternate route only after confirming from the customer

3. Uber Driver Skills and Qualification

• An Uber Driver should hold a valid driving license respective to the place he/she is driving.
• Must be able to provide a background check.
• Should be ready to take necessary health tests such as vision, drug test, etc.
• Must be ready to take an online test regarding safety signs and other road rules.
• Must hold a clean driving record.
• Should be a quick learner to be updated with any new uber policies, procedures, and programs.
• Any form of formal education is preferred.
• Good to know the local area.
• Adapt to smartphones and updates.
• Available to work occasional night shift and holidays
• Must be professional, calm, and polite

4. Soft Skills Requirement

• Greeting the customer for a good impression.
• Providing every customer with the right food order.
• Inquiring customers about their location.
• Excellent with mapping skills and taking directions from customers if needed.
• Service skills like being empathetic towards customers.

3.  Pay Scale and Benefits

An Uber Driver is paid with a fixed fare for each travel. Also, additional benefits such as fuel expenses, insurance are from the organization. To be precise on payment, it depends on your service, and it is estimated that an Uber driver can earn approximately $28,900 per year on average.

The fact that payment Uber Drivers can get paid more depending on their time and work schedule on holidays, night services, and ratings.

4. How to Get Started

4.1. Uber Service Provider or Sign up online:

Reach us on Uber Service Provider or Sign up online with your details. The sections require your basic information with address details, license details, etc., along with your vehicle details.

4.2. Upload related documents:

Upload your documents like address proof, license details, social security number, etc.

For vehicles, firstly, the vehicle must be either yours, a rented one, or from a third party one with proper documents and appropriate commercial license as per regulations. Secondly, we would require a copy of all the documents. Lastly, the nearest Uber service providers will check the vehicle before the hiring.

4.3. Get Hired:

Post all the necessary checks. The process for hiring is 10 to 15days. The time might also differ from each location. Please confirm with the local Uber Service provider.  

5. Advice Before Applying

Passion for driving and professional driving vary a lot. Passion for driving includes going on a ride at your own time and pace and the one you know, whereas professional driving is hard work, it takes a lot of patience dealing with strangers and moods. With that, professional driving also needs you to deal with weather conditions, traffic regulations, traveling to places you are unaware of, etc. 

Starting a new profession takes a toll on physical and mental health too, and with this to maintain a polite and professional attitude is tough. Every job has its pros and cons. You have to possess an inherent ability to please your customers so that they provide repeat business to the company. Keep a good rating for more trips.

An exceptional ability to get along with customers and provide the best services will be required from you. If you are eager to work in this challenging environment, you can right away apply with us and get hired in no time.

also read: The Ultimate Driving Force In All My Career Decisions: Regret